Job description

Do you want to be part of a collaborative team that makes a difference in pets lives every day?

Madison Veterinary Specialists is growing! In addition to building a beautiful new facility, we are searching for a Client Care Specialist (CCS) with a strong desire to help clients and pets when they need us most.

This position is responsible for ensuring delivery of exceptional service to all Madison Veterinary Specialists clients. Candidates must have a great attitude, outgoing personality, strong desire to learn and enjoy working with people and team members.

Responsibilities and Duties

• Exceptional customer service skills; helping clients and their pets in an effective, efficient and friendly manner.
• Strong client communication skills; working with team members to knowledgeably assist clients with the proper attitude and ensuring clients feel cared for and respected.
• Ability to multi task and work in a fast pace environment.
• Provide excellent telephone communication; engaged and actively listening so the client feels understood.
• Ability to have confidential financial discussions with clients along with collecting payments, making change and reconciling daily receipts.
• Schedule client appointments for all service departments.

Position Requirements:

• Scheduling: Full time and part time schedule. Must be able to work days, afternoons, nights, weekends, and the occasional holiday. Please note, we currently do not have any temporary / summer positions.
• Experience: Prior veterinary CCS or assisting experience with a high client volume veterinary practice.
• Education: Completion of 4 years of high school or equivalent is required.
• Physical: Must have the strength and stamina to work on feet and/or remain stationary at the front desk throughout shift.
• Ergonomic: An employee in this position must be capable of safely working in environment with potential exposure to hazardous materials, infectious and zoonotic diseases.
• Other: An employee in this position must have a sense of caring for animals; be willing and available to stay late or through breaks, when needed, and assist clients with emergency or critical-care patients. Maintain strict confidence regarding client and patient information. Ability to multi-task, prioritize and delegate while maintaining composure in stressful situations is expected.

Desired Experience:

• Greater than 1 years’ experience working in veterinary specialty and emergency in a Client Care Specialist position.
• Experience working with ImproMed Infinity software.

Wage to commensurate with experience.

Benefits: Our competitive benefit package includes,

· Medical insurance

· Life insurance

· Paid Time Off

· FSA participation opportunity

· 401K participation opportunity with company matching percentage

· Professional CE allowance

· Generous employee pet discount

· Opportunity for professional growth

Your success is our success! Don’t miss the opportunity to join our growing and thriving MVS team, forward your resume today!

Visit https://www.mvsvets.com/about-mvs/employment-opportunities/ or like us on Facebook to learn more about Madison Veterinary Specialists!

Video of our team: https://www.youtube.com/watch?v=74BAsvkVeRM&t=9s.
MVS website: www.mvsvets.com

MVS values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Experience:

• Customer Service: 1 year (Required)
• veterinary: 1 year (Preferred)

Work Location: One location

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