CLIENT CARE SPECIALIST
Full Time Position
4 days per week, 10 hours per day
Daytime, and Overnight Shifts available

About You: If you are an energetic and compassionate “people person” and are ready to take your experience in the veterinary field to the next level, we encourage you to apply! Our hospital strives to nurture a positive and supportive culture stemming from all branches of the hospital including management, leadership, clinical, and support staff. We set the bar high for teamwork, collaboration, growth, and work-life balance. These things can flourish best when the environment and culture is focused on trust, support, and positivity.

About the Role: Client Care Specialists are the welcoming face to our business, providing front-line customer support. This team uses positivity, teamwork, and empathy to deliver exceptional customer service. Stationed at the front desk, our Client Care Specialists are the central 'hub' of the veterinary hospital, ensuring elevated client experiences, while preparing our medical team for success with their patient!

Primary duties will include:

• Provide ongoing communication with clients before, during and after their visit.
• Perform all essential functions of a Client Care Specialist for all departments with a focus on the Surgical department
• Monitor Callback System, respond to clients’ messages and/or reach out to medical team accordingly.
• Learn and understand common conditions, treatments and medications pertaining to discipline(s) in order to respond to basic client questions – understands and applies the use of limited medical expertise when speaking with clients.
• Consistently monitor the progress of the pet's appointment from check-in to check-out and provide ongoing communication to the client; keeping the client consistently aware of all activities throughout the appointment including the pet’s location, treatment provided and next steps in the process.
• Coordinate interdepartmental communications pertaining to pet status updates, change in treatment plan and associated costs and relay information to the client.
• Build and discuss financial treatment plans.
• Schedule and manage the appointment schedule for each day and review upcoming appointments for the week to help the teams prepare in advance of the clients’ visit. Ensure referring DVM medical records are received in a timely manner.
• Assist clients with financial transactions.
• Assist clinical team with follow-up activities including follow up calls and post-appointment tasks.
• Guiding clients through potential high-stress situations during their visit.
• Knowledge of medical terminology and basic procedures strongly desired
• Participation in the holiday schedule is required; Perk: Holidays are paid on double-time!

About Veterinary Specialty Hospital: At VSH our mission is to advance the veterinary profession through our leadership in medicine, education, business, and promotion of the human-animal bond. We strive to bring together caring, warm, and intelligent people who love to serve and help and are among the best in their field.

Benefits of Working at VSH:

• Competitive Compensation, based on experience and skill level.
• Flexible work schedule.

Our compensation for this role typically falls between $18.50 and $20.00 per hour. Compensation is based on skills and experience.

Full-time benefits include pet insurance, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous Continuing Education allowance.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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