Job Summary

The Business Sustainment Operations (BSO) Risk & Control Project Manager supports Wealth Management Client Onboarding organization. You will gather and compile information and assist with the timely execution and completion of projects, key risk & control initiatives and deliverables, which require coordination and communication among various stakeholders. You must possess strong leadership and organizational skills as well as the ability to quickly assimilate complex information across four regions of business (CWM, USPB, JPMA and LatAM), which may undergo multiple concurrent project and control initiatives.

Job Responsibilities

• Work closely with key business stakeholders, including but not limited to business and operational teams, Legal, Compliance, Business Management, Oversight & Control, Audit, Business Initiative Leaders, project teams and Technology on fulfilling responsibilities of the Client Onboarding team.
• Define control agenda and business strategy; monitor and track risk and control priorities, and roadmap.
• Developing process flows for strategic initiatives and assisting in the development of operating models.
• Researching and documenting current state processes and applying appropriate changes to support business requests/needs
• Conduct GAP analysis; identify key areas of risk or concern and impact to the business.
• Implement and support a plan to achieve the operational risk management goals of the business, including monitoring and reporting requirements
• Communicate issues effectively through project implementation . Maintain a governance and reporting structure to ensure objectives are clearly defined, deliverables are documented with associated metrics to measure output and all testing team members/volunteers remain engaged and on track with target deadlines

Required Qualifications

• 5+ years of experience in financial services/banking industry, with a demonstrated track-record of delivery and/or relevant experience in risk and control management required
• Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals
• Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions
• Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
• Proactive and responsive communicator, maintaining frequent contact with business partners, listening to understand needs, and taking ownership of incoming and outgoing messages
• Capable of managing both BAU activities as well as strategic initiatives. Ability to directly address conflicts and escalate issues where appropriate
• Ability to communicate clearly and confidently; able to influence internal and external stakeholders; experience in creating executive level reporting and facilitating meetings with stakeholders at various levels within the organization . Analytical and review skills with the capacity to think laterally and convey an understanding of the big picture and draw the correct conclusions from reviews

Preferred Qualifications

BS/BA Degree - Accounting, Finance, or Business preferred or equivalent military experience

Drives results through strong leadership, people, communication and influencing skills

Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment

Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans