The Role

With a focus on our Core Values of Integrity, Internally Driven, Fun and Respect, the Client Relations Manager responsible for developing existing clients by generating new business and educating clients on all service offerings. They collaborate with the clients’ executive leadership and management team as a strategic business partner forecasting needs, reviewing market trends, enhancing customer service, and conducting on site visits and presentations. This position requires a flexible schedule to always support the program and may include support after hours and/or on-call duties.

What You’ll Be Doing

• Demonstrate commitment and behavior aligned with the philosophy, mission, values, and vision of the company.
• Maintain an average headcount of 75-89 contractors.
• Successfully audit upkeep of pipeline with 100% accuracy.
• Act as ‘go to’ resource for questions or guidance from all team members.
• Conduct on-site visits with current clients; identifying key decision makers to be included as part of the on-site meetings, such as VP of Human Resources or Chief Nursing Officer.
• Educate client on current market trends and services not currently being utilized.
• Ability to resolve escalated issues to position as a critical partner in our clients’ success.
• Schedule Quarterly Business Reviews with client. This should be a minimum of 3 times per year.
• Develop and present customized Quarterly Business Reviews to client to communicate recent activity, effectiveness of the MSP partnership, and share industry knowledge.
• Provide expertise knowledge on current ATS platform.
• Follow ‘standard operating procedures’ for day-to-day procedures so that operation functions efficiently with all team members.
• Organize potential candidates for openings based on loyalty, quality, and value to priority agency partners.
• Obtain referrals from clients and forward to Sales team.
• Performs other duties as assigned.

Great Things to Have

• Ability to travel on an on-going basis which would require 30% of your time.
• Ability to adapt and cope with high stress and pressure in a fast-paced environment.
• Skill in building relationships and developing strong business partnerships.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

What We Look For

• Bachelor’s degree in business administration, communications, marketing, sales, or related field.
• 3 years account manager and/or sales experience.
• 2 years in the healthcare industry.

Physical Requirements

• Ability to lift up to 20 lbs. as necessary.
• Must be able to remain in a stationary position at least 50% of the time.
• Occasionally move throughout office environment.
• Continually observe information/data both on paper and electronically at a close range/distance.
• Continually operate computer and other electronic office equipment.

The Company does not discriminate, in accordance with applicable local, state and federal law, against any qualified employee or applicant for reasons of race, color, creed, religion, age, marital status, veteran's status, nation origin, ancestry, citizenship, physical or mental disability, sex, sexual orientation, arrest record, conviction record, membership in the national guard, state defense force or any other reserve component of the military forces of the United States or this State, use or nonuse of lawful products off the Company's premises during nonworking hours or other protected status as legally required, where the Company does business.

#INDREV

Experience

• 2 year(s): healthcare industry experience.
• 3 year(s): account manager and/or sales experience.

Education

• Bachelors or better in Business Administration or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)