Job description

Client Representative - Group Markets

Exciting opportunity for a Client Representative with Atlantic American Employee Benefits.

Building a benefits package that appeals to a diverse workforce at every stage of life can be challenging for many organizations. This is where voluntary benefits can provide a competitive advantage. Atlantic American Employee Benefits, the Group Markets division of Bankers Fidelity Life Insurance Company®, offers voluntary life and supplemental health benefits to employees at the workplace. We distinguish ourselves in the benefit space by having a portfolio of all guaranteed issue (GI) products with flexible plan designs and by offering a higher level of service. The key to our success is providing best-in-class solutions for billing, claims and enrollment challenges.

General Summary

The Client Representative is a client-facing role that is responsible for servicing and maintaining cooperative relationships with employer groups, plan administrators and brokers for Atlantic American’s Group Market division. This role will serve as a triage unit for all work coming into the Group Markets-Account Management department for simple and complex inquiries, as well as escalated service situations.

Principal Duties and Responsibilities

• Provide service and administrative support to Group Market accounts and build strong relationships with both clients and brokers/consultants
• Coordinate with New Business and Marketing departments on New Account Implementation fulfilling requests; maintaining correct information in proprietary billing and remittance system
• Understand client business, issues, and needs through “virtual” client meetings and proactive phone contact; builds, maintains, and manages positive ongoing client relationship
• Answer inbound calls and e-mails from clients and brokers and handle inquiries, such as form requests, claims status, contact changes, billing questions and providing timely responses to the client or broker.
• Interact professionally with clear, effective communication and set the appropriate expectations on timeline of deliverables. Conduct timely follow-ups as needed to keep client / broker informed of status
• Resolves customer service inquiries that require research and interactions with plan administrators and brokers.Coordinate with internal business partners to ensure client needs are met and potential problems are averted

This is an on-site position and there is a COVID 19 Vaccination mandate in place at our company.

Qualifications

• Bachelor’s Degree or equivalent previously related work experience;
• Minimum of 2 years’ experience in customer service
• Group Insurance and/or Voluntary Benefits Insurance experience required
• Strong verbal / written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization
• Excellent planning and organizational skills and above average trouble-shooting ability
• Superior customer service skills
• With applicable federal and state laws, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Description reflects the Company’s assessment of the essential functions of the job, but does not proscribe or restrict other tasks that may be assigned from time to time. For a full job description, including language skills, mathematical skills, reasoning abilities, physical demands and work environment, apply through the company’s Human Resources department.

About Atlantic American Employee Benefits

Atlantic American Employee Benefits’ is the voluntary benefits division of Atlantic American Corporation, underwritten by Bankers Fidelity Life Insurance Company®. For more than 65 years, Bankers Fidelity has provided Americans with a source of confidence and security. Atlantic American Employee Benefits’ all-guaranteed issue product portfolio includes whole life, critical illness, accident coverages, hospital care and disability.

About Atlantic American Corporation

Atlantic American Corporation is an insurance holding company involved through its subsidiary companies in specialty markets of the life, health, and property and casualty insurance industries. Its principal insurance subsidiaries are American Southern Insurance Company, American Safety Insurance Company, Bankers Fidelity Life Insurance Company and Bankers Fidelity Assurance Company. Headquartered in Atlanta, Georgia, we are proud to hire only dedicated, hard-working individuals– a work ethic that is evident in each of our insurance companies receiving an A- (Excellent) rating from A.M. Best*.

*Best Rating Report; prepared by A.M. Best Company; www.ambest.com. The rating refers only to the overall financial status of the Company and is not a recommendation of the specific policy provisions, rates or practices of the insurance company.

Employment Type

Full-time

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
This is an on-site position and there is a COVID 19 Vaccination mandate in place at our company.

Ability to commute/relocate:

• Atlanta, GA 30319: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Insurance: 2 years (Required)

Work Location: One location

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