Job description

Client Service Representative Job Description
Summary:
Veterinary Specialty Services provides advanced specialized care for animals, collaborating with veterinarians throughout the St. Louis area, and beyond. We are a 24-hour specialty and emergency hospital committed to providing excellent, advanced care to patients. Our state-of-the-art facility is fully equipped with advanced diagnostic equipment.
We are currently looking for a Client Service Representative to work 4pm to 12am at our O'Fallon hospital.
Primary Responsibilities:
Our Client Service Representatives play a vital role in our hospital. They are who our clients first see when they arrive and the last they see as they leave. They are the link between our clients and the clinical team, and they must be an advocate for the hospital as well as our clientele. We strive to ensure a team oriented approach in our hospital and all members of staff, regardless of position, collectively work towards our common goal of providing excellent client service for our clients and top quality care for our patients.
In this role, the right person will be responsible for the following but not limited to:

• Initial triage of incoming emergency patients, with the assistance of veterinary technicians.
• Ensuring that the necessary operational efficiencies are met, ensuring that clients are checked-in, roomed and checked-out in a timely manner.
• Answering incoming calls to our emergency line and working with technicians and doctors to guide callers.
• Ensuring the lobby, front desk and exam rooms are kept clean and tidy.

Qualifications and Skills:

• Present a professional image
• Excellent verbal and written communication skills
• Attention to detail and multitasking skills are critical.
• Ideal candidates would have 2 + years of previous client service experience; veterinary or medical experience is preferred.
• Be self-motivated and have a willingness to learn
• Work closely with team members, doctors, and other VSS employees
• Have a positive can-do attitude
• Possess strong computer skills
• Have had cash handling experience and have a base financial knowledge/understanding
• Be comfortable in emergency situations; able to handle a face-paced, hospital environment
• Willingness to work days, evening and weekend hours - VSS operates 24/7.

Benefits:
We offer full time employees a comprehensive benefit package that includes: Paid Medical Insurance, 401(K), Continuing Education, Scrubs, Employee Pet Discounts, Paid Holidays and Paid Time Off (PTO). Compensation is based on experience and skill level.
Opportunities for Advancement:
There are opportunities for advancement within our hospital for outstanding client service providers. Opportunities may include leadership roles and/or advanced client service roles. We work hard to provide employee development, additional education and support for our team.

Job Type: Full-time

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