Position Title: Client Service Representative

Location: Aurora, IL

Aftermath Services is the premier provider of trauma cleaning and bio-hazard remediation. For over 20 years, we have provided professional and compassionate services to families, communities, and businesses after traumatic events. We believe that our customers deserve the highest quality service while being treated with dignity and respect.

Job Overview:

The Client Service Representative will facilitate accounts receivable functions to include regular contact with clients and customers on open receivables, collection and outstanding invoices. This position also negotiate payments monitor and maintain accounts, and identify issues attributing to account delinquency.

Main Responsibilities:

• Accounts Receivable
• Make regular contact to customers and clients on open receivables
• Manage individual accounts assigned, including timely, accurate, and complete notes
• Reconcile Portal account data to financials / general ledger (i.e. correct errors, create credit memos)
• Familiarity with current details of jobs signed off, pending, and scheduled through referencing the portal and frequent communication with Client Manager
• Attendance and participation in daily Client Manger/CSR/Ops Jumpstart Meeting
• Comfortable filing insurance claims and dealing with insurance companies/adjusters
• Confirm payment arrangements with customer before a job is completed along with good communication and follow-up.

Basic Qualifications:

• High School Diploma or GED required
• 3-5 years of experience in Accounts Receivable/Collections
• Experience working with homeowners insurance policies
• Strong negotiation and customer service skills
• Professional with a positive attitude
• Experience working in an office environment with team and individual oriented goals
• Intermediate Word and Excel skills

From: Aftermath Services