Job description

GREAT OPPORTUNITY TO BECOME PART OF THE VITAQUEST FAMILY!

Vitaquest International is an industry-leading development and commercialization partner for consumer products in nutraceutical and functional foods. With over 40 years of history, Vitaquest has the market insight, global reach and scale of operations to support emerging and existing consumer brands from the idea to the store shelf with flawless execution in every phase. Today, Vitaquest creates and produces more than 4,000 customer formulas for more than 500 brands in over 40 countries.

Vitaquest's employees follow an internal communications plan to encourage productivity and engagement within the organization. This is known as Vitaquest PROUD. We believe that each employee contributes directly to the organization's growth and success. We are looking for individuals who share our innovative spirit and hope will take pride in being a part of our Company.

Title: Customer Service Representative

Department: Customer Service

Reports To: Customer Service Manager

Position Purpose and Objectives

Serves customers by day-to-day account management, monitoring work process flows, providing information, answering questions, and resolving complaints and issues.

Essential Job Functions

Involved in all aspects of customer relations, working with other team members to handle inquiries, quotes, orders, production, and after-purchase support.

Monitors and improves work process flows via SAP and interdepartmental communication.

Resolves customer problems, assisting in determining causes and solutions.

Answers customer questions, providing requested information and documentation.

Manages customer account records by updating information.

Knowledge, Skills, and Abilities Required

An outgoing personality, with excellent interpersonal and relationship management skills.

Strong verbal and written communication skills.

An ability to listen and analyze a customer’s situation and present a solution.

Must be able to maintain a high level of professionalism with clients, working to establish a positive customer experience, even in stressful situations.

Detail-oriented, well organized, self-motivated, and driven to meet deadlines and goals.

Ability to multitask, navigating between several computer screens while actively listening and entering customer information.

Supervisory Responsibility

None

Minimum Qualifications

College degree.

2 - 5 years previous experience.

Good computer skills (Excel, Word)

Experience with SAP or other ERP would be a plus.

Success Factors

Well organized, self-motivated team player who welcomes the challenge of a fast-paced and dynamic environment in which priorities and schedules can change rapidly.

Proficiency SOPs

For position SOPs click the icon below

Benefit Conditions:

• Waiting period may apply

Communication method(s) used:

• Email
• Phone
• Chat

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Customer Service: 3 years (Preferred)
• ERP: 2 years (Preferred)
• SAP: 2 years (Required)

Work Location: One location

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