Job description
GENERAL OBJECTIVES
Acts as first point of contact for clients in the Design Center and on the phone by responding in a professional and courteous manner. Manages the rotation of client assistance.
SPECIFIC RESPONSIBILITIES
- Greets all customers and guests upon entering Design Center and provides appropriate assistance
- Learns and uses language of design and home furnishings to assist clients in getting oriented to the store.
- If Design Consultant is not available, provides customer service by directing clients on a tour of Design Center, reviewing style book, lifestyle projections, and/or booking appointment with a Design Consultant.
- Manages phone traffic including, but not limited to, answering and directing calls, retrieving and forwarding messages from voice-mail and activating messages system at end of the day.
- Schedules appointments for design team members.
- Assists design consultants and Design Center Managers with general administrative and clerical duties required for daily function of business. Maintains up to date files (electronic and paper), prepares follow-up correspondence, maintains various logs, and assignment lists.
- Updates master and design center price pages and product books. Orders memo fabric swatches for clients.
- Organizes client project information.
- Follows up as necessary to insure timely and appropriate customer service to staff members and clients.
Job Requirements
Education
High school graduate or equivalent.
Experience
Two or more years experience in customer service support and/or receptionist role, preferably in a design or retail environment.
Other Requirements
Excellent customer service, communication and listening skills, a pleasant demeanor along with a professional appearance and ability to work well with people. Enjoys working in creative environment. Organized and detail oriented with ability to handle multiple priorities. Interested in the field of interior design, fashion and style. Proficient in basic computer skills including Microsoft office. Must be able to work holidays, evenings and weekends if schedule requires.
Benefits are an important part of the total compensation that are offered, providing peace of mind and financial well-being. Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs. Some of the benefits offered are two company subsidized Medical Plans with Prescription Drug Coverage and Health Savings Account (including Employer contributions), cost effective Dental and Vision plans, 401(k) plan (with Employer matching contributions and Profit Sharing), company provided Life Insurance, Short and Long-Term Disability (FT associates only), Flexible Spending Accounts – Health Care & Dependent Care, Commuter Saving Plans – Public Transit & Parking, Voluntary Whole Life Insurance, Voluntary Critical Care Insurance, Voluntary Accident Insurance, Employee Assistance Program, Employee Purchase Program, and Employee Referral Bonus Program.
Ethan Allen has been a leader in the luxury home furnishings and interior design business for more than eighty years. We are a global style authority, spanning twelve countries on three continents. We built our company on a vertically integrated business model that has stood the test of time. We believe our associates are our greatest assets, and that talent, drive, and customer focus should be rewarded. We employ the best in the furniture industry and offer exceptional training and support by utilizing the latest technology and proven business practices.
Ethan Allen is an Equal Opportunity/Affirmative Action Employer. All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We are an E-Verify Employer.
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