Job description

Summary
Description
UpHealth Inc. - Powering healthcare’s digital transformation

UpHealth combines established services with a new, digital-first approach that doesn’t just adapt to today’s challenges but leapfrogs past them. We can integrate with any existing or emerging system and we already power many of the world’s largest and most trusted health institutions. We serve a U.S. & International network of 30,000 providers, 160+ Behavioral Health providers, and 2,100+ healthcare venues including hospitals, clinics, education facilities and large employers.

Summary of Responsibilities
The Client Services Representative maintains and expands external relationships with strategically identified professionals and professional groups. This position will be assigned to a general region (or regions). Client Services Representative is responsible for cultivating and achieving account objectives. Client Services Representative represents the entire range of company services to his/her region(s) and professionals and professional groups, while ensuring communication, needs and expectations are met by the company.

Essential Duties:

• Exhibit the highest ethical standards at all times
• Build new business/business relationships and referrals
• Maintain excellent and ongoing knowledge of the range of company services.
• Identify, maintain and establish productive, professional relationships with current and new groups/people in assigned region(s)
• Coordinates the involvement of company personnel, to include but not limited to admissions, medical, clinical staff, case management and professional relationship
• Work closely with Team Members, Client Services, Marketing, Administrations Coordinator, and Admissions to ensure customer satisfaction and problem resolution
• Answer inquiry calls efficiently and courteously
• Coordinate and processes all admissions to the facility
• Responsible for mailing program literature when requested
• Market to local businesses and community events about our Treatment program
• Build relationships with other In-patient and Out-patient Treatment Centers
• Explore and working new identified industries, corporate, first responders etc.
• Create speaking events, social media content, and database of contacts
• Travel and attend events/conferences
• Market Master Holistic Program
• Work collaboratively with the Clinical Staff and, providing updated information
• Obtain necessary consent, identification, and financial documents needed to admit client into the program when required
• Is able to recognize and assist in crisis situations and provide interventions based on training and experience
• Ensure a professional atmosphere at all times
• Perform office duties as required including answering phones, faxing, typing, filing and other assignments as needed
• Support Transformations Treatment Center Inc. mission by completing related results as needed
• Is knowledgeable of Clients Rights and treats all clients with dignity and respect in a consistent caring manner; adheres to federal confidentiality standards (HIPAA)
• Complete all required continuing education units
• Adhere to all company policies and procedures including:
• All calls and company computers may be monitored for training purposes, 24 hour video monitoring for security purposes
• Employees may not hold other employment outside of the Transformations Treatment Center Inc. in any related field without prior written permission of the CMO

Accountability and Performance Measures:

• Achieve minimum target number for agreed metrics
• Ability to communicate effectively with staff, management, and professionals/professional groups
• Maintain CRM notes on a daily/weekly basis
• Maintain expense report submission on weekly basis and adhere to company standard for expenses
• Attendance and reporting in weekly meetings
• Prepare monthly, quarterly and annual reports and forecast
• Identify and approach new potential strategic customers/groups/industries
• Act as the liaison between key customers and internal teams
• Consistently introduce clients to treatment at Transformations Treatment Center Inc.
• Comply with all Anti-Kickback and all patient brokering laws as per employee compliance
• Provide consistent feedback relating to industry related activities to keep TTC informed

Necessary Abilities:

• Positive representation of Transformations Treatment Center Inc. it’s programs and staff
• In-depth knowledge of the substance abuse treatment and mental health services
• Excellent communication of company services
• Skilled in prioritizing and executing obligations/tasks
• Excellent time management and organization
• Skilled in delivering feedback and accurate information
• Strength in working with a team and inter-departmentally
• The ability to handle pressure and meet deadlines
• Availability to travel as needed
• Ability to schedule and coordinate tour of company
• Computer knowledge and use of computer systems a must
• Knowledge of State & Federal Statutes regarding Patient Confidentiality laws
• Manage budgets

Minimum Qualifications:

• Valid Driver's License
• All employees may be required to work before, during and/or immediately after a natural or man-made disaster

Salary Range:
$70,000 - $85,000 / Year

UpHealth Core Values

• Trustworthy
• Accountable
• Integrity
• Respect
• Leadership

An Equal Opportunity Employer-M/F/D/V
Drug-Free Workplace

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job. Other functions may be assigned and management retains the right to add or change the duties at any time.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.