Job description

OSITION DESCRIPTION AND CANDIDATE SPECIFICATIONS

Client Service Supervisor

OVERSEAS MILITARY SALES GROUP

Division/Dept: Operations

Classification: Exempt

Reports To: Manager, Client Relations

The Company and Culture:

Overseas Military Sales Group is the world’s leading marketer of automobiles to the American military, diplomatic, Foreign Service and international business communities outside the United States. The Company focuses on markets that are inherently difficult from logistical, cultural and sales implementation standpoints, and require entrepreneurial and organizational capabilities to serve effectively the special needs of its customers. Today, the Company operates in 30 countries in over 100 offices in North America, Central America, Europe, the Middle East and Asia.

The 60 year old, independent business has achieved remarkable success by fostering an environment where hard-working people of unquestionable integrity, ethical and honorable behavior, thrive. The people at OMSG understand, appreciate and value the contribution each makes to ensuring unmatched customer satisfaction. The Company places a considerable premium on continuous process improvement that is responsive to customer need and supplier wants.

This is an excellent opportunity for the right candidate during this exciting stage of growth and change at OMSG.

Basic Function:

The successful candidate will have overall responsibility for client relations and team management for MilitaryAutoSource.

Basic Qualifications:

· Strong work ethic and demonstrated ability to provide exceptional Customer Service.

· Invigorating leadership skills with the ability to function within an International and Domestic Team environment.

· Proven ability to partner/network with other departments and move operation to higher levels.

· Ability to influence and be a motivational driver for change.

· Creative thinking and interpersonal skills.

· Professional verbal and written communication skills.

· Organization and timely follow-through skills. Understands the importance of meeting deadlines.

· Proven ability to effectively manage and prioritize multiple responsibilities.

Principal

Responsibilities:

• Act as a liaison between the various NY operational departments in order to achieve maximum cooperation and collaboration regarding department operational issues.
• Train staff on department policies and procedures. Standardize procedures through implementation of “best practices.”
• Monitor phone calls, emails and tasks to ensure each Delivery Coordinator is staying current with their workload and providing excellent customer service to our customers.
• Provide and publish monthly stateside delivery forecasts.
• Perform monthly and quarterly reviews with each member of the Delivery Coordinator team.
• Review quarterly goals for Delivery Coordinator bonus payouts.

· Identify and provide coaching, mentoring, and training to enhance employee professional development.

· Make day-to-day operational decisions and monitor daily staffing needs that benefit our customers and all team members.

· Motivated team supervisor possessing excellent leadership and organizational abilities. Focused on delivering highest quality Customer Service, Empowerment and Financial Profitability.

· Support projects and monitor any potential impacts to Customer Experience.

· Provide guidance and leadership to ensure consistent Customer Service in accordance with MAS Standards.

Personal Skills/Attributes/Qualifications:

· Excellent verbal and written communication skills.

· Impeccable Time Management Skills.

· Ability to work under deadline pressure.

· Superior customer service skills.

· Strong interpersonal skills

Required Experience and Education:

· The successful candidate should have 5+ years of experience in a customer service management role.

· Windows and Internal CRM experience. Adaptable to new technology and change.

· Previous supervisory experience required.

Authority:

· Normal supervisory.

· Authority to disburse funds with proper signature.

Performance

Standards:

· Detailed standards to be provided under separate cover.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Woodbury, NY 11797: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Leadership: 1 year (Required)
• Customer service: 1 year (Required)
• Time management: 1 year (Required)
• Supervising experience: 1 year (Required)

Work Location: Hybrid remote in Woodbury, NY 11797

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