Job description

Responsibilities

Company Overview:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.

Why Join Us:
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Role and Team:
The Client Solutions Team Lead will be responsible leading a team of individual contributors to achieve revenue goals and ensure flawless campaign execution. They will report into the Client Solutions Industry Lead and serve as the advocate for their Team Vertical both internally and externally. They will manage and develop Client Solutions Managers and work closely with the Sales and Product teams. Success in this role requires a focus on project and relationship management, client education, campaign measurement, and the ability to tell a strong story that shows TikTok's ability to drive client objectives.

Responsibilities:

• Operate as the Client Solutions expert and be able to clearly articulate how TikTok can best serve these clients
• Train team to serve as external product consultants educating clients and agencies on new alpha and beta product solutions and general best practices, and ultimately grow existing business partnerships
• Serve as thought partner to Leadership to identify strategic priorities and opportunities for future growth and efficiencies and influence leadership decision-making
• Leverage data to identify consumer trends and create vertical best practices / playbooks that drive client business
• Coach and develop CSMs on consultative, data-driven campaign analysis and selling at scale
• Maintain up-to-date knowledge of TikTok’s features and ad units and consult clients on TikTok product offerings and demonstrate expertise of product capabilities, measurement, attribution, and KPIs
• Work closely with product strategy to drive product innovation, collecting advertiser feedback

Qualifications

Qualifications: Qualifications:

• 8+ years of direct experience in digital advertising, ad sales, or brand marketing, managing large client solutions teams
• Willing to work in New York, NY

Preferred Qualifications:

• Experience managing advertisers throughout the funnel with a deep understanding of their challenges and objectives
• Experience building relationships with top marketing decision-makers at brands and agencies
• Ability to analyze data and identify insights to assess campaign performance
• Ability to proactively troubleshoot and problem solve quickly and through the proper escalation channels
• Proactive attitude with excellent project management, organizational, and analytical skills
• Experience diagnosing and solving technical problems with product and engineering teams
• Ability to effectively translate technical language to non-technical stakeholders
• Experience with ad verification partners (IAS, DV, MOAT)

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at accommodations@tiktok.com.

The base salary range for this position in New York City is $80360 - $180800 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, restricted stock units, as well as a comprehensive benefits package.

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