Cvent is a leading meetings, events and hospitality technology provider with more than 4,800+ employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections

We’re looking for Client Success Advisors who are responsible for providing value and owning the success of Cvent’s Event Cloud Customers. As an advisor, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that’s transforming its industry.

Client Success Advisors serve as our clients’ primary point of contact while they are using Cvent’s software. In this role, you will be responsible for exercising Cvent knowledge to ensure our clients are able to realize the full benefits of the software. Client Success Advisors spend their day on scheduled calls and email to understand, align and reach customer’s business goals by delivering maximum value.

The ideal candidate should be customer centric, extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We’re looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service.

What You Will Be Doing

• Understand and align with customer’s goals to help them achieve their desired outcomes Drive platform adoption and offer industry best practices to help clients effectively meet said business goals
• Host personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunity
• Understand client’s risks and presenting on recommendations and solutions
• Collaborate with the sales team to introduce new features and opportunities to clients
• Gather client requirements for future releases of the product
• Guide new clients through onboarding by understanding their needs, disseminating training resources and assisting with account setup
• Opportunities to meet with clients onsite; up to 20% travel required

Working at Cvent

• Cigna Health Insurance, dental and vision insurance
• Award-winning company culture
• Health club membership discount
• International travel opportunities
• Company Sponsored Social Events

• 0-3 years Experience. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.
• Strong business acumen, ethics and high integrity
• Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools
• Excel at developing relationships over the phone and in person
• Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
• Excellent communication skills (verbal and written)
• In addition to English, language skills in Spanish, Portuguese or French, or is preferred

Physical Demands