About Us

Rho is on a mission to make finance frictionless for business. Our team and technology power high-performing companies with an end-to-end finance platform that seamlessly enables teams to safely conduct and manage company cash and spending across commercial-grade banking, corporate cards, A/P, and more.

About the Role

We're looking for an expert Customer Success Associate to manage a portfolio of B2B relationships at scale as we expand our customer base. You will work with your peers on the Customer Success team and your Director to develop and execute repeatable tactics for onboarding, and managing ongoing relationships with the businesses in your portfolio. Your north star is to drive Rho product adoption for your clients at scale, allowing you grow the revenue from your customers and maintain high retention. In this role you will be working highly collaboratively with your teammates on the Success team, and cross-functionally with Product and Customer Service teams.

Responsibilities

• Manage existing client relationships (200+ business clients with upwards of $25m annual revenue) and onboard new clients at scale
• Leverage Salesforce, Outreach, Looker and other software to execute at client touches efficiently as well as log and track client communication and insights
• Strategically collaborate with the Business Development team (Sales) to efficiently and effectively onboard new clients
• Maximize client adoption of Rho’s products and services
• Confidently demonstrate and articulate Rho’s value proposition and prescriptively tailor the platform to each client’s unique needs
• Demonstrate impeccable client-facing skills (articulation, professionalism, confident, relatability)
• Identify upsell opportunities and deliver consultative value

Key attributes

• Self-motivated with impeccable interpersonal and communication skills
• Bias for action, enthusiasm about technology and fintech, comfort with ambiguity and high speed
• High degree of comfort with drawing insights from analytics reports
• A valued team member who upholds Rho’s mission and professional values

Qualifications

• 3+ years of professional experience in a client-facing Customer Success role
• A track record of managing a large portfolio of clients efficiently and at scale
• Prior experience with technology / software products
• BA or higher
• Prior background in accounting, finance, cards or payment aren’t required by preferred

The salary range for this role is $75,000-100,000.

Diversity and transparency are core values at Rho. We’re passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho’ers with ongoing professional growth opportunities.