Job description

Oktana is a custom software development company specializing in Salesforce technologies. We challenge the traditional consulting model by building a strong connection between our customers and team. Headquartered in Uruguay, our founders were the first to provide Salesforce services in the country now said to hold the most Salesforce certifications in Latin America. With 300+ technologists across Bolivia, Ecuador, Paraguay, Peru, Uruguay and in the US, we will continue to grow.

As a Client Success Manager, you will have the opportunity to join us at a key growth stage to help us expand beyond a healthy existing stable business and expand existing accounts across a range of industries including High Tech, Consumer Goods & Services, Financial Services and Health & Life Sciences.

The Client Success Manager provides world-class, omni-channel support to our clients (software vendors and end-user clients). This role is a hybrid of sales, customer support, and operations. As a member of the Client Success team, you’ll become an expert on our product offerings (Oktana Direct, our Staff Augmentation solution, along with our project and consultative engagements) and gain deep knowledge in SaaS, software development and technology business. You'll spend your day learning about our clients’ business objectives and mission-critical technology priorities and align Oktana’s product offerings to support their technology efforts and goals. Let us be clear. This is a customer-facing, sales role. You will be responsible for growing an existing book of business, and your success in this role will be defined by your ability to increase your client’s engagement with Oktana.

What You Will Do:

• Onboard new clients, and establish relationships with key stakeholders, along with members of Oktana’s team.
• Manage client staffing requirements on an ongoing basis and present Oktana’s professionals that are a good fit.
• Add new opportunities within your accounts to our CRM.
• Identify, plan, drive and cross-sell our service offerings to new stakeholders within your accounts.
• Review our available developers and match them to open roles within your assigned accounts.
• Establish and maintain relationships with key accounts via phone, email and Zoom.
• Provide ongoing support and education to clients.
• Troubleshoot any client issues and liaise with the product, sales, operations and hiring team as needed.
• Identify opportunities to improve customer experience.

What You Will Need:

• 1 Year of Experience in the technology industry, with baseline experience in Customer Service, Support, Sales or Client Management. Previous work history as a Client Success Manager at a SaaS company is a big plus.
• 1 Year of Salesforce Experience
• College degree is required.
• Proficient computer skills required, experience with CRM preferred, along with your own computer and internet access.
• Strong interpersonal skills, with the ability to persuade and influence others.
• Strong organizational and time management skills, with the ability to multitask.
• Interest in marketing, business, and technology.

Salary/Compensation/Benefits:

This role has a combination of base pay and performance pay. You will be paid a monthly salary, and a commission based on how many placements you make within your book of business each quarter.

In addition to salary and commission, we also offer bonuses on excessive performance and other spiffs/contests.

Job Type: Full-time

Salary: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay
• Performance bonus

Travel requirement:

• No travel

Work Location: Remote

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