Northern Arizona Orthopaedics is an independent, physician-owned practice with multiple locations throughout Northern Arizona. Our hallmark is our people and their unified efforts to deliver exceptional orthopaedic care to our customers -the residents and visitors of northern Arizona.

HOPCo (Healthcare Outcomes Performance Company) is the corporate parent of Northern Arizona Orthopaedics. HOPCo is a vertically integrated musculoskeletal outcomes management company. HOPCo manages physician practices, hospital service lines, population health and value-based care programs, and musculoskeletal delivery networks.

As Northern Arizona continues to grow, we are looking for a Clinic Supervisor to oversee our Flagstaff and Prescott Clinics. Please see below for the functions and requirements for this position.

ESSENTIAL FUNCTIONS:

• In consort with HOPCo's Designated Clinic Leadership, the Clinic Supervisor will coach and lead all staff to instill the organization’s mission, vision and core values through education, demonstration, huddles and results.
• Demonstrate outcomes as measured through established metrics and patient satisfaction survey.
• Leads staff to efficiently direct patient flow throughout the clinic. Assist front office staff as needed with checking in and out patients. Assists back office as needed with rooming patients and intake of medical history into EMR.
• Supervises all clinic staff and is the primary contact person for all front and back office staff.
• Assists the Designated Clinic Leadership with clinic operations and audits as assigned.
• Works in conjunction with the Front Office and Back Office Trainers to ensure that new hire staff is adequately trained and consistently following the applicable Standard Operating Procedures and Workflows.
• Shall lead on-going quality monitoring of competencies of staff and assist in training and educations of all staff.
• Coordinates employee evaluations and administers corrective actions.
• Organizes and conducts regularly scheduled staff meetings.
• Interacts with patients and customers on a daily basis to resolve patient issues and concerns.
• Works in partnership with the providers and all staff to provide excellent customer service.
• Primarily responsible for staff assignments, schedules and work stations with backup support provided by the Designated Clinic Leadership.
• Primarily responsible for placing medical supply, medication, and office supply orders and oversight of inventory management.
• Primarily responsible for receiving and reconciliation of medical supply, medication, durable medical equipment.
• Performs monthly inventory of medical supplies, durable medical equipment and medications.
• Assists the Designated Clinic Leadership with creation and maintenance of an employee engagement program.
• Holds daily staff huddles.
• Holds regularly scheduled 1:1’s with the Medical Assistants and Front Office Staff in order to provide real time feedback, reinforce positive behavior and correct any inappropriate behaviors.
• Creates, maintains, blocks/unblocks and deletes provider templates as needed.
• Primarily responsible for oversight of time and attendance.
• Ensures, coordinates and leads through demonstration the responsibility for all clinic staff to collect patient co-payments and past due accounts. Performs daily audits on the past due balance collections report to ensure appropriate collections. Additionally, performs weekly audits of charge denials and remediates with staff as a group and/or individually as necessary.
• Completes reconciliation of daily deposit to include balancing of individual front office representative deposits, counting cash, preparing bank deposit for pickup, ensure no discrepancies remain unresolved, etc.
• Ensures and coordinates that all front office staff verifies demographic and insurance information via real time eligibility or utilizing payor websites.

The job holder must demonstrate current competencies for job position.

EDUCATION:

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE:

• Minimum of three years of experience in a medical practice or clinic.
• Previous supervisory experience in a medical clinic setting is preferred.

REQUIREMENTS:

• Must have excellent interpersonal and communication skills.
• Demonstrates an ability to generate creative and innovative approaches to solve problems.

KNOWLEDGE:

• Knowledge of front office procedures and patient flow.
• Knowledge of clinic payment policies and procedures.
• Knowledge of medical terminology.
• Knowledge of medical insurance plans.

SKILLS:

• Skill in effective management of clinic staff.
• Skill in training/mentoring front office staff.
• Skill in delegating work duties to staff.
• Skill in creating/maintaining a professional and pleasant atmosphere.

ABILITIES:

• Ability to resolve customer service issues and identify areas of improvement.
• Ability to use interpersonal skills to establish/maintain positive relationships with patients, families, providers and staff.
• Ability to analyze workload requirements and schedule front office staff appropriately.

ENVIRONMENTAL/WORKING CONDITIONS:

• Normal office environment. Some travel within community.

PHYSICAL/MENTAL DEMANDS:

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching required.
• Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS:

• HOPCo Mission, Vision, and Values must be read and signed.

#NAO #HOP