We are seeking a full-time Clinical Care Coordinator to join our awesome team at Aurora Mental Health Center (AuMHC)! Our clinical care coordinator provides a variety of individual services, case management, coordination, and collaboration both internally and externally to the benefit of clients. This role works in concert with the whole of the Connect to Care (C2C) team and across the broader organization, requiring excellent communication skills and the ability to balance a number of priorities.

About the team.

The Connect to Care team is the primary access point for clients beginning services at Aurora Mental Health Center. This is a multidisciplinary team, composed of positions that support clients in breaking down the barriers that prevent them from receiving care. This position plays an important role within the team, supporting the management of complex cases and projects that support clients directly.

Responsibilities:

• Provide high quality customer care, accuracy, and documentation in coordinating referrals with external and internal referral sources.
• Serve as primary liaison and provide relevant linkage for current clients with external partner agencies that also provide them care.
• Acknowledge receipt of referral, provide appropriate response, and communication with referral sources to enhance opportunities for future referrals.
• Document all necessary details regarding referral following established methods. Support creation of referral tracking mechanism that is embedded in EHR.
• Work in partnership with Customer Service Representatives and other team members on needed paperwork and enrolling new clients.
• Work with relevant staff to assign referral to appropriate provider, and interpreter (if needed), set up and coordinate initial appointments.
• Monitor and report on referral and coordination trends, and develop new strategies with identified staff to enhance the referral and care coordination processes.
• Ensure client access to needed services and community resources by problem solving barriers, including providing billable services if needed
• Respond to initial and follow up inquiries from referral sources regarding questions about referring to the clinic, status of referrals, or other requests.
• Assist with compiling data needed for grant and contract invoicing by billing department, or for other reporting purposes.
• Assist with other team special projects, such as coordinating administration of the NOMs, client satisfaction survey etc, as needed
• Provide support and training internally and externally regarding the referral process and accessing care, as needed
• Other duties as assigned

Requirements.

• Bachelor's degree in psychology, social work, or other related human services degree
• Preferred: 1 yr. of comparable job experience in social service, mental health or medical fields
• Knowledge of behaviors of clients with mental illness and/or emotional/behavioral issues
• Ability to assess crisis situations and intervene appropriately
• Knowledge of community resources
• Bilingual preferred

Salary for this role. Wage is based on experience and company equity.

• $18.89 – $28.33 per hour.

Bilingual Language Differential Pay. *rate depends on language requirements for the position and candidate's fluency.

• 5% of base salary up to a maximum of $3,000/year

Benefits:

• Health insurance: Kaiser
• Dental, vision, and flexible spending accounts(dependent care & health care)
• Company paid basic life and AD&D insurance
• Long-term disability coverage*
• 403(b) retirement plan which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment
• Accrued Vacation pay up to 12 days and accrued Sick Pay up to 12 days per year, plus 10 Paid Company Holidays, and 2 floating holidays (hours calculated pro-rata basis based on full-time equivalency)
• Employee Assistance Program
• Voluntary term life insurance
• Short term disability*

• Eligible for benefit if working 30 hours per week or more

Our Mission.

The Aurora Mental Health Center (AuMHC) is dedicated to helping people Live Life to the Fullest. If you are passionate about our Core Values; Passionate Caring, Rising to the Challenge, Honoring and Respecting all Persons, Believe in Resilience and Putting Client and Community First, we would like to invite you to join our family!

We are an Equal Opportunity Employer.

AuMHC and subsidiaries are dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. We are committed to maintaining an environment that respects the dignity of each individual in our community. We do not tolerate discrimination in any form or context including harassment or exclusion.

Diversity Statement.

We are committed to the values of diversity, equity, and inclusion, and strive to ensure that it is interwoven into the fabric of our organization. We support and nourish an inclusive and welcoming environment for employees from diverse backgrounds.