Position Summary

As a Clinical Support RN and part of Wheel’s clinical operations team, you will play a key role in supporting our clinicians and our clients through a variety of different ways. Your primary function is to provide clinical support to patients on multiple telehealth platforms. You will work closely with the clinical operations team to assist in the execution of quality improvement initiatives based on performance data and organizational goals. You will be supported by a cross-functional team, including clinicians, product managers, implementation managers, and engineers to ensure the highest quality of care is met across the entire Wheel team.

The ideal candidate will have the unique combination of a strong clinical background as a Registered Nurse mixed with telehealth experience in clinical quality improvement and patient care support. We are looking for someone who exhibits strong communication skills, a growth mindset, equitable judgment, attention to detail, and a highly collaborative work style. This role requires a Registered Nurse who is tech savvy and can balance multiple applications simultaneously. Most importantly, this candidate must have the willingness to embrace change amongst a fast paced startup environment.

This is a 100% remote position that will allow you to work from anywhere while committing to 40 hours a week.

Responsibilities

• Support clinicians by completing prior authorizations, reporting communicable diseases to the public health department, monitoring and addressing labs, performing chart audits, and providing post-visit patient support.
• Help deliver feedback to clinicians and clients in regards to clinical quality with recommended process improvements.
• Contribute to the development of a clinical quality platform including but not limited to collaborating on the innovation of quality objectives, metrics, and principles.
• Collaborate with the Product, Operations, and Medical Teams to help provide clinicians with the best in class care on industry-leading clinical guidelines, Webside Manner™, and telemedicine best practices.
• Assist clinicians who reach out to our Support team by answering questions, solving technical issues, and working with clients to solve clinician problems. In addition, you will identify trends and common issues affecting clinicians and propose long term solutions to mitigate problems.

RN Qualities:

• Relationship-oriented: foster trust while balancing the best interests of our clinicians, our clients and their patients, and the entire Wheel team.
• Quick learner: proactive self-starter that is excited to become an expert on both Wheel and the client, navigating rapidly evolving platforms and policies
• Passionate about continuous quality improvement: comfortable with implementing the minimum viable clinical product, then iterating based on analysis of qualitative and quantitative data
• Excellent communication skills: clear, respectful, and solution-focused communication

Qualifications

• Active RN license (ideal candidate has NLC and/or multiple state licenses)
• 3+ years of RN experience
• 2+ years telemedicine experience
• 1+ years of quality/performance improvement experience
• Proficiency with common software applications and experience with multiple different EMR systems.
• Strong interpersonal skills and the ability to effectively communicate across the organization
• Must have advanced computer skills including typing speed, email, internet research, downloading and uploading files, and working in multiple browser windows