About Make, a Celonis company:

We're Make, the team behind the industry-leading, no-code visual automation platform that lets you connect apps and automate workflows in a few clicks, used by more than 10,000 customers around the world. In 2020, Integromat became part of Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. Together, we're helping every company unlock its full execution capacity - and for that, we need you to join us as a Technical Customer Value Manager.

Make's Vision

Make envisions a world where people can innovate at the speed of their ideas. Unlike legacy automation solutions, which require months of development, or hefty input from technical resources, Make allows end users to create automated solutions with little to no technical background. Our platform allows businesses to capitalize on the benefits of automation with a much smaller lift, making time to value short (minutes/hours vs. days/weeks). Make is used by non-technical users that want to drive business value without the need for IT, or by technical users that want to deploy more projects than they would be able to otherwise

The Role

The Technical Customer Value Manager role in Make is much more akin to a traditional Cloud Enterprise Architect in many other SaaS companies. As with other Cloud Architect roles you will work directly with our Customer Success Managers and become the technical authority understanding our customers requirements, strategic & future plans, helping to ensure our customers maximum business value and achieve business goals.

The work you'll do:

• In a post-sales capacity you will assist our customers with design and implementation of Make with creative problem solving.
• Team with the Support Customer Success Managers by owning the technical diagnosis, prescription, and validation phases of the post sales cycle and provide a consultative approach in advising customers.
• Perform business and technical discovery with Customers to quickly understand customer priorities and pain points
• Articulate and educate on business, technical and architectural concepts to a variety of audiences, including business users, developers, architects, IT operations professionals, and senior IT management
• Create, identify and deliver automation opportunities, customer roadmaps, solution visions, strategy to ultimately help demonstrate the corresponding business value
• Collaborate cross functionally and be an advocate for the customers own success

The Qualifications

• University degree or equivalent professional training, ideally in Computer Sciences
• Relevant work experience (3+ years) in the area of customer facing pre-sales and/or post sales engagements in a SaaS/iPaas/Automation application organization
• Strong interpersonal skills with the ability to convey and relate ideas to others and work collaboratively to get things done.
• Ability to learn new concepts, technologies and solve problems while understanding business strategic goals of our Customers
• Excellent presentation skills:
• Showing the value, capabilities and differentiators of Make
• Composure in front of all levels of technical and business audiences
• Ability to not only perform discovery and lead architectural discussions but also design proofs of concepts using Make to demonstrate the value
• A passion for technology and translating that passion into business impact for customers
• Ability working in a fast-paced and dynamic environment flexible hour throughout the sales territory
• Ability to present the business value of our solutions and enable the customers to leverage them internally and externally.

Technical Landscape

• Backend coding background is a prerequisite
• Solid experience with various databases such as MsSQL, PostgreSQL or Oracle
• Excellent understanding of microservices architectures, web-services, cloud infrastructure and API ecosystem
• Experience with cloud providers like AWS, Azure, GCP or similar
• Experience with IaC (ideally Terraform)
• Experience with Docker and Kubernetes, and in particular application packaging, deployment, containerization, and other supporting tools (such as Helm)
• Nice to have but not required:
• Integration product experience. Other integration vendors include MuleSoft, IBM, BEA, Oracle, TIBCO, etc.
• Mastery of Linux

Benefits that come with working at Make, a Celonis Company:

• Pre-IPO equity in one of the World's Most Valuable Private Software Companies
• Competitive salary, on-target earnings (OTE), and benefits: Health insurance, stock options, 401K match, generous PTO, parental leave & more
• Invaluable experience contributing to the growth of a critical division in one of the fastest-growing and most valuable private software companies
• Personal growth/skill development investment: i.e. established career paths, internal mobility, mentorship, Degreed Learning Platform)
• High-energy, collaborative hybrid work environment within our downtown Raleigh office (Glenwood district)
• A rapidly-growing global team of Makers & Celonauts: diverse backgrounds to learn from
• Travel opportunities (Prague, Germany, and Spain): chance to collaborate with other Makers across the globe
• Employee resource communities help you feel connected, valued, and seen (Women@Celonis Parents@Celonis Pride@Celonis Resilience@Celonis and more)
• Transparent company values guide everything we do - Live for Customer Value. The Best Team Wins. We Own It. Earth Is Our Future
• One-of-a-kind culture: We like to 'Make' things fun & innovative and enjoy one another's company!

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.