Trilogy® at The Polo Club: The Polo Club

The 25,000+ square foot club offers dining, events space, fitness, pools, outdoor recreation, and is set upon a gentle rise, offering spectacular views of the Santa Rosa Mountains to the southwest and the Chocolate Mountains to the north. The feature restaurant, June Hill’s Table, as well as the 2Palms Event Center, are open to the public and available for dining reservations and private bookings.

Where: Located along the acclaimed Avenue 52 on the border of La Quinta & Indio, California

POSITION OVERVIEW:

The Club Operations Manager works in conjunction with the Club General Manager and is directly responsible for the overall smooth operation of the club. This position reports to the Club General Manager.

KEY RESPONSIBILITIES:

• Communicate the core values and mission of BlueStar Resort & Golf to support the achievement of company goals.
• Create an overall program for Club members that includes activities, events, enrichment opportunities, creative expressions opportunities, culinary arts, and travel.
• Ensure that a consistent set of superior standards of customer service are meeting or exceeding the expectations of guests at all Club facilities and events.
• Provide strategic intelligence to partners and clients regarding all Club initiatives, including but not limited to, vision, branding, Food & Beverage, and Operations.
• Assist the Club General Manager in establishing goals and processes for measuring sales, revenue, new projects, and business development for the Club.
• Support the hiring process. Supervise team members and maintain effective communication related to Club operations, safety, and employee concerns.
• Assist with budget planning and monitoring support to assure revenues and expenses are achieving and exceeding the department’s financial sales goals.
• Monitor the Club’s performance to determine whether strategies and plans require adjustment to positively impact revenues and cost controls.
• Review and approve short- and long-term strategies and implementation for the Food & Beverage operation.
• Serve as Manager on Duty when the Club General Manager is not available.
• Specific oversight of the Food & Beverage, Clubhouse, Gate, Interior Facilities Maintenance, Spa/Athletics Operations.
• Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills, including the ability to lead, cooperate, and motivate.
• Must be a role model and able to live our BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• Graduation from a 4 - year accredited college or university or equivalent combination of work experience and education.
• Involved in key development initiatives directly relating to the clubhouse and restaurant plants. Establish goals and processes for measuring sales, revenue, new projects and business development.
• Provide strategic intelligence to partners and clients regarding all F&B initiatives including, but not limited to, vision, business planning, capital expansion, branding, menu/restaurant and clubhouse design and the creative and conceptual development of new F&B experiences.
• Previous General Manager experience or 15+ years of senior club leadership experience
• One to three years' event planning, budgeting, and supervisory experience preferred.
• Previous knowledge or experience working in a homeowner association preferred.
• Experience in the hospitality industry a plus.
• Club Managers Association of America (CMAA) certification (or similar) preferred.
• Experience working in a homeowner association is highly regarded.
• Computer literate with a high level of proficiency in Microsoft Office and PC technology.
• Club Management System software a plus.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to speak effectively before groups of members, customers, or team members.
• Must possess basic computational ability as well as budgetary analysis.
• Must have excellent analytical, organizational, and written and verbal communication skills, with an ability to respond to the needs and requests of staff members, guests, and the community association.
• Must have planning, problem-solving, decision-making, delegation, time management, supervisory and employee development skills.
• Must have excellent analytical, organizational, and written and verbal communication skills, with an ability to respond to the needs and requests of staff members, guests, and the community association
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule, to include evenings and weekends, with some travel.
• Valid driver’s license is required.

WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position generally operates in a professional indoor office environment, but also includes walks around the facility with exposure to outdoor conditions. There is routine use of standard office equipment, such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to see and hear, speak clearly and understand the speech of another person, sit or stand for extended periods of time, walk or be able to move around the office space, use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER