Job description
Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for professional and motivated Collection Account Representatives to join our Healthcare team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!
Collection Account Representative – Healthcare
The Collection Account Representatives for our Healthcare team will work on behalf of our clients, several major hospital and medical groups, to contact and negotiate payment in full with account holders of medical debt.
Schedule: Salary: 18.50/hour with uncapped commission structure
Location: able to work remotely inside of the United States
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- 401K match
- Paid Time Off (10 days off in your first year), and paid major holidays
- Additional perks such as tuition reimbursement, identity theft protection, and more
Day To Day
- Accept payments over the phone from customers seeking to settle their balance
- Contact account holders on behalf of clients, partnering with account holders to obtain the balance of the account in full
- Work with account holders to negotiate payment plans and settlements while following client specifications
- Engage with account holders empathetically, taking into consideration financial hardship, loss of family members, and serious illnesses.
WHAT YOU MUST POSSESS
- Must have 1 to 3 years of experience in a high-volume, call center environment
- Great sense of empathy and highly professional customer service skills
- Ability to navigate multiple computer systems, including client software and websites, internal software, and programs such as the Microsoft Office Suite
- Familiarity with and ability to abide by all HIPAA regulations
Nice to Have Skills
- Prior experience in collections or revenue recovery
- Prior experience in healthcare, such as billing or patient access, is a plus
- Familiarity with CFPB, TCPA, and FDCPA regulations
- Experience with Columbia Ultimate Business Systems (CUBS)
- Bilingual in Spanish or another language is a plus
- Military experience is a plus, and veterans are always encouraged to apply
Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.