Collections Manager

Full Time
Lake Oswego, OR 97035
Posted
Job description

At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE: GBX) is a leading designer, manufacturer and supplier of freight rail and marine transportation equipment and services, powering the movement of products around the world. Greenbrier's innovation and engineering expertise pairs with our capacity to build and repair freight transportation equipment. This allows us to provide an unrivaled level of service to our customers across the Americas, Europe and countries of the Gulf Cooperation Council. Greenbrier also provides asset management services and a unique railcar leasing syndication platform that brings us into contact with the world's leading fixed asset investors.

Greenbrier's heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers and positively impact the world around us.

Summary
The Collections Manager is responsible for managing the collections process to ensure the efficient collection of accounts receivables for our leasing companies, our managed relationships as well as our manufacturing divisions. You will be part of a dynamic team of leasing, manufacturing and finance professionals working toward increasing our market share in our vast footprint.
Duties and Responsibilities
To perform this job successfully an individual must be able to perform the following essential duties satisfactorily. Other duties may be assigned to address business needs and changing business practices.
  • Manages the collections team functions to ensure the efficient collection of account receivable.
  • Creates and implements a strategy to improve the collection of outstanding credit through process improvement and/or staffing requirements.
  • Trains and mentors credit staff.
  • Responsible for the recruitment and onboarding of new team members when needed.
  • Attends and participates in monthly working capital meetings with senior management.
  • Assists with the implementation of new collections software systems.
  • Negotiates with customers in cases when non-payment occurs.
  • Prepares monthly feedback reports on payment collections.
  • Submits annual budget.
  • Collaborates with internal departments to facilitate problem resolution.
  • Collaborates with Senior Management and cross functional partners to assist in the collection of past due items for large accounts.
  • Assists in the work out process for accounts in default.
Qualifications
The following generally describes requirements to successfully perform the assigned duties.
Minimum Qualifications
  • Bachelor's degree in Business, Accounting, Finance, or related field.
  • 10+ years of experience in collections.
  • 5+ years as a Collections Manager.
  • Ability to communicate information both verbally and in writing, and the ability to interact effectively with peers, team members, customers and senior management.
  • Management experience in process improvement, strategy, staffing, training and budgeting.
  • Possess analytical and problem-solving skills.
  • Possess financial acumen and understanding of business processes in a collaborative cross functional environment.
  • Proficient in Excel and familiar with collections and ERP software.
  • Ability to multitask in a fast-paced environment and prioritize accordingly with changes in scope, scale or deadlines.
  • Ability to work independently, be self-directed, and resourceful.
  • Ability to create and implement strategies and solutions that provide successful results.
  • Ability to build, develop, and maintain company relationships with cross functional teams.
  • Ability to produce accurate detailed information.

Preferred Qualifications
  • MBA or other advanced degree
  • Advanced Knowledge of Power BI and the High Radius Collections system.

Work Environment and Physical Requirements
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position performs work in an office environment at the Lake Oswego, OR location. The office environment includes use of office equipment such as telephones, conference room virtual meeting equipment, copiers, and computers.

Physical Activities and Requirements
Frequency Key
Not Applicable: Activity is not applicable to this occupation
Occasionally: Occupation requires this activity up to 33% of the time (0- 2.5+ hours/day)
Frequently: Occupation requires this activity from 33% - 66% of the time (2.5: 5.5+ hours/day)
Constantly: Occupation requires this activity more than 66% of the time (5.5+ hours/day)

Working Postures
Sit: Frequently
Walk: Occasionally
Bend: Not Applicable
Kneel/Squat: Not Applicable
Crawl: Not Applicable
Climb: Not Applicable
Reach Forward: Not Applicable
Reach Upward: Not Applicable
Handling/Fingering: Frequently

Lift / Carry Requirements
5-10 lbs: Not Applicable
10-25 lbs: Not Applicable
25-50 lbs: Not Applicable
50-75 lbs: Not Applicable
75 > lbs: Not Applicable

Push / Pull Requirements
< 10 lbs: Not Applicable
10-25 lbs: Not Applicable
25-50 lbs: Not Applicable
50-75 lbs: Not Applicable
75 > lbs: Not Applicable

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