StuCo, a leader in Student Housing debt collections is seeking a Collections Specialist/Sales Commission Position. We offer a flexible schedule, uncapped bonus potential, and room to grow. We also offer a very generous benefits package with excellent PTO and holiday flexibility. We are willing to train a candidate that would like to enter the collections field. This is an in office position with a generous base salary plus commissions.

The Collections Specialist/Sales Commission Position is responsible for the collections and client communications of an assigned portfolio of accounts.

Key Responsibilities

• Client correspondence
• Daily collection calls via phone, text, or email
• Reduce overall delinquencies
• Resolve client disputes, discrepancies and short payments.
• Review account adjustments and submit to Director for approval
• Responsible for monitoring and maintaining assigned accounts within portfolio
• Document all notes in Property Management system and set follow up dates
• Prepare and follow up on all approved payment plans
• Perform other assigned tasks and duties necessary to support the Collections Department.
• Communicate & follow up daily with Property Management regarding customer accounts on a timely basis.

Essential Functions

• Create, maintain & distribute weekly and monthly reporting to direct supervisor
• Monthly Delinquency notices
• High volume phone calls to assigned accounts
• Reconcile disputes
• Provide excellent & considerate customer service
• Internal and External customer interface
• Participate in team planning meetings
• Meet defined department goals and activity metrics

Required Skills

• 1-2 years consumer or corporate collections preferred
• Property Management collection experience a plus
• Knowledge of Accounts Receivable, Billing and Collections procedures preferred
• Strong attention to detail
• 2 years customer service