** This position will not be filled till February**

Summary of position: Be a brand ambassador and allow the mission, vision and service standards established by Neighbors Credit Union guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do.

Primary Function: Assists in maintaining an effective delinquency control and follow up program for all loan and VISA accounts that are late, delinquent, potentially delinquent, or charged off.

Primary Responsibilities –

• Minimize delinquency and loan loss for the Credit Union’s Loan Portfolio
• Accountable for reducing delinquency for assigned accounts
• Assist in handling member inquiries and loan discrepancy calls, letters and emails
• Make outbound calls and speak for long periods of time in a fast paced goal oriented environment
• Negotiate repayment plans
• Make suggestions and recommendations to offer workout solutions to delinquent members when the result is in the best interest of the Credit Union and Member
• Must keep member and credit union business strictly confidential.
• Other duties as assigned by management.
• Must be able to work independently in a high energy structured environment
• No Evenings or Weekends

Job Requirements:

Experience:

• Two years collection experience in a credit union or financial institution

Education and Experience:

• High school diploma or equivalent, college degree or equivalent preferred

Knowledge:

• Knowledge of collection policies and procedures of Auto Loans, Unsecured Loans, Lines of Credit, Mortgage Loans and Credit Cards
• Knowledge of FDCPA, TCPA and other Consumer Finance Laws
• Knowledge of Repossession procedures for Missouri and Illinois a plus
• Knowledge of Deposit accounts and Overdraft Protection

Skills:

• Must be able to multitask and solve problems effectively in a high volume environment.
• Excellent documentations skills in updating accounts on multiple systems.
• Strong work ethic, tenacity and persistence.
• Excellent communication and listening skills
• Highly detail oriented

Salary Range:

• $20.14 - $24.17

Physical Setting

• Hybrid

Schedule

• Monday through Friday 8:00 AM - 5:00 PM

Supplemental Pay?

• No

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term and Long-Term Disability
• HRA and FSA
• 401(k) with matching contributions.
• Tuition Reimbursement
• Birthday Time Off
• Vacation Time Off
• Sick Time Off – Can be used for both employee and family.
• Volunteer Time Off

Physical Requirements:

While performing the duties of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel crouch or crawl. Vision abilities required by this job include close vision. Ability to lift items weighing 10 pounds are required. Must have the ability to drive and may be required to travel.

Reasonable accommodation can be made to enable those with disabilities to perform the described essential functions.

Work Environment:

While performing the duties of this job, the employee is occasionally exposed to changes in climate and temperature. The noise level in the work environment is usually quiet to moderate.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by employees within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.