Job description
CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and policyholders, we provide a variety of solutions to make this difficult time easier. We are currently seeking a candidate for the position of Collections Specialist.
Our office is located near Metro Center in Phoenix, AZ. This position will be set up to work from home full-time and may come to the office periodically for training and/or meetings. Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.
The Collections Specialist will serve as a liaison to clients, provide superior customer service, and be the voice of our company. This position is tasked with the responsibility of providing Accounts Receivable information to customers in an effort to minimize past due balances. We are not looking for a hard-core collector, would like someone with B2B collections as this is soft collections. Minimum 1-year collections and 2 years high volume customer service calls. The hourly rate for this position is $19.00 per hour.
Duties and Responsibilities
- Research and pursuit of all past due receivables that are 1 day past due or older.
- Research and share information regarding any customer balance inquiry.
- Research and pursuit of any policyholder receivables as needed.
- Past due account reporting.
- Research and documentation of problematic past due accounts to determine the balance due or cause of the issue.
- Input and maintain accurate records and customer details.
- Return all voicemails within 2 hours or less. Reply to all emails the same day they come into inbox (unless out of office.)
- Ensure customer satisfaction by prompt and proper resolution of questions, issues and problems via email and telephone communication.
Qualifications
- Ensure customer satisfaction by prompt and proper resolution of questions, issues and problems via email and telephone communication.
- Solid communication skills to effectively deal with various levels of customers.
- Ability to maintain a high level of confidentiality and work with highly sensitive data and information.
- Exhibit effective listening skills, understanding of instructions, and effectively communicate with customers and co-workers.
- Ability to remain calm and professional during stressful situations.
- Ability to consistently meet established standards for quality and productivity.
- one year of collections experience.
- Two years of customer service experience.
- Stable work history with excellent attendance.
- Strong work ethic.
- Sense of urgency and deadline oriented.
- Intermediate computer experience MS Word, Outlook, Excel.
- Effective interpersonal and communication skills, including telephone skills.
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Some College preferred
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