Job description
Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.
Now is the perfect time to join the journey. Here's why
- It's working. We're in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
- We're well-backed & stable. We closed our $75M Series C fundraise. We are supported by some of the top investors globally, including Google's "Gradient" AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
- It's not too late! Despite this traction and stability, we're still early enough in the journey that there's time to make a real difference during Openly's formative period.
If you'd like to understand more about Openly's mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.
Job Details
Does being in on the ground floor of a new pilot excite you? If so, keep reading! Openly is looking for an innovative, creative, and experienced individual who can assist in building a new receivables collections program. This position plays a key role in workflow design, trending customer feedback, and establishing best practices. This position will be customer-facing; contacting customers by phone and email to reconcile delinquent premium balances. Openly is looking for a talented individual with experience in property & casualty insurance collections and one who is interested in a contract position with the potential to become a full-time role.
Key Responsibilities
- Contact customers by phone and/or email regarding outstanding invoices, identify problems, correct discrepancies, and resolve issues
- Respond to Final Collection notice inquiries by phone and/or email
- Process payments and/or resolve policy balances with proper insurance documentation
- Ensure all customer interactions and outcomes are accurately and timely documented in the Customer Relationship Management tool
- Extrapolate feedback trends from customers to identify potential workflow changes to gain efficiencies or improvements
- Work closely with leadership to report and analyze results to determine success metrics
Requirements
- 1+ years of collections and customer service experience in property & casualty insurance
- Strong written and verbal communication skills with the ability to foster a positive customer experience
- Good organizational skills with strong attention to detail
- A self-motivated team player interested in continuous improvement
- Proficient in Microsoft Office (Excel primarily)
- General familiarity with a Customer Relationship Management tool
- Must be able to work EST hours
**Role would become eligible for benefits and perks upon converting to a full-time role**
Benefits & Perks
- Competitive salary, corporate bonus program, equity position in a start-up company
- Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
- Company-paid 12 weeks parental leave policy
- The company fully embraces the "work-from-anywhere in the US" mentality, even before COVID restrictions.
- Paid Time Off
- Fun, fast-paced, startup environment
U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.
Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.
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