Collector

Role

Participates in maintaining a financially sound loan portfolio through early delinquency control. Methods to accomplish this include (but are not limited to): phone calls, collection letters and in person interviews. Recommends further action on accounts as deemed necessary (includes but not limited to): repossession, legal action, foreclosure and referral to collection agency) Notifies or locates members with delinquent accounts and attempts to secure payment by performing the following duties.

Major Duties and Responsibilities

• Interview customers to determine reason for delinquency. Take appropriate action to resolve the account (could include loan modifications or loan workouts). Counsel customers concerning their financial obligations, advises of options and solicits agreement of payments. Traces Skips (debtors who change residence without notifying the Credit Union to evade payment of bills)

• Respond to customer inquiries by phone and in person (could include, but not limited to: requests to transport our collateral out of country, CPI claims, GAP and other dealer sold insurances, NADA values, address updates). Receives payments and posts amount paid to member account.

• Recommend further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection agency). Demonstrates judgment and discretion within the framework of all applicable regulations and policies. Recommend, assign and place holds on repossessions. Evaluates member accounts and recommends that accounts be charged off.

• Researches and analyzes data on past due loan accounts, non-sufficient return items and negative share balances, and claims of fraudulent account activity. Mails form letters to members to encourage payment of delinquent accounts. Confers with members by telephone in attempt to determine reason for overdue payment on any of the following loan types: Mortgage, Auto, Visa, Secured and Unsecured.

• Ensure customer files are kept updated and complete, and all required documents are filed (includes completion of adverse action forms).

• Monitor and process loan payoff information and provide this communication to dealerships, insurance companies and all appropriate parties in an accurate and timely manner. Records information about financial status of member and status of collection efforts.

• Debits bank account and credits member’s account to liquidate outstanding collections.

• Cross-sells the appropriate products and services to members to help them meet their financial needs.

• Assist other departments and branches with transactions as needed. Provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications.

• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Knowledge & Skills

• A minimum of one year up to three years of similar or related experience
• A high school degree or equivalent