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ABOUT US

ADESA Vehicle Logistics Centers, a Carvana-owned company, has been continuing its growth as a leader in the automotive industry since its founding in 1989. We currently operate 56 sites across the US and continue to set the bar in leading edge automotive services like vehicle remarketing, reconditioning, and distribution. Our people, tools, and technology allow us to process hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We're excited about the future!

If you're serious about a professional career journey, check us out today!

AT ADESA, WE'RE SERIOUS ABOUT YOU AND YOUR FUTURE

Competitive pay | Tuition reimbursement programs |Relocation assistance

Career path opportunities | More!

OUR EMPLOYEES ARE IMPORTANT TO US

Paid vacations | Paid holidays | PTO | Sick leave | Medical PPO | Dental | Vision | Life insurance | AD&D insurance | Short term disability insurance | 401K w/ match | Health care savings accounts

See us in action: Reconditioning Work at ADESA

Job Summary: The Commercial Accounts Manager operates factory sales, fleet & lease sales and/or consignment sales in accordance with corporate guidelines to ensure maximum production volume in the most profitable way possible. Act as liaison between auction and factory accounts for accuracy of vehicle preparation. Monitor all Fleet Lease and captive open sale factory accounts and work with other Managers to ensure compliance with sale plan layouts, corporate requirements and other directives. Perform all duties assigned by the General Manager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times by persons under their jurisdiction.

Responsibilities and Duties:

• Operate the dealer consignment, fleet and factory centers in accordance with

corporate guidelines to ensure achievement of maximum sales volume in the
most profitable way possible.

• Support end to end solutions for dealer customers and advise the sales team on

products and customer related needs.

• Coordinate the services ordered by the customer and communicate the work to

the auction operations team.

• Ensure that fast and friendly service is provided to the dealer customers in

support of growth to the customer base.

• Inspect work performed by auction operations to ensure that the work conforms

to the customer's request.

• Monitor and ensure compliance with all dealer consignment sellers on all

contractual customer agreements.

• Assist auction management and sales in collecting outstanding receivables.
• Ensure all department employees are properly trained and held accountable for

all aspects of dealer consignment support coordination and customer service.

• Participate on sale day; represent vehicles for absentee seller customers and

authorize transactions across the block per customer's instructions.

• Establish and build personal relationships with dealer consignment customers

while actively pursuing new business on sale day.

• Retain existing customers to enhance the volume of auction sales.
• Monitor all dealer accounts and work with other managers to ensure compliance

with sale plan layouts, corporate requirements and other directives. Advise and
assist with corrective procedures, if needed.

• Ensure the use of marketing tools on selected customer accounts as instructed.
• Ensure accurate and timely reconciliation of dealer consignment accounting with

weekly and monthly corporate reports. Initiate and follow up on discrepancies.

• Direct proper record keeping and follow-through on all sales promotions and

advertising at auction.

• Recommend new customer service procedures to the General Manager.
• Resolve any customer complaints in a friendly, courteous manner. Advise the

General Manager or designated manager of all serious complaints or incidences.

• Perform recruiting and hiring procedures for the department per policy.
• Develop and train all employees within the department by company standards

and guidelines.

• Ensure the dealer consignment department is always properly staffed; develop

and post weekly work schedules for all department employees. Control regular
and overtime payroll within budgets.

• Utilize performance management tools to ensure development of department

employees.

• Maintain positive employee relations and morale. Practice sound leadership and

human relations principles to promote teamwork always. Set a good personal
example of attitude and performance.
- Resolve employee relations problems, complaints, suggestions, etc. Follow-
through and communicate employee relations problems to the General Manager
and Human Resources.

• Evaluate and take positive, consistent, disciplinary action on infractions of

company policies and procedures as defined in the employee disciplinary policy.

• Ensure proper follow-through on all directives, bulletins, schedules and

accounting from the General Manager, designated manager or other corporate
sources.

• Conduct employee meetings frequently to communicate Company and

department issues and build teamwork among the employees. Maintain a good
flow of communication with the General Manager and office personnel.

• Monitor all local competition and recommend competitive strategies to the

General Manager and marketing department.

• Physical Requirements:
  The physical activity requirements of the position range from Light to Medium Physical
  Work.
  
  • Visual acuity requirements include color, depth perception and field of vision
  comparable to definitions for Clerical, Administrative, Machine Operators
  (including inspection) positions.
  Frequent – standing, watching, touching or fingering, listening, walking, talking
  Potential – running, jumping, yelling or other rapid or forceful movement in emergency
  situations
• 
  Physical Working Condition:
  This position is subject to both inside and outside environmental working conditions,
  including temperature changes, outside weather conditions, slightly elevated ambient
  noise levels, and minor atmospheric conditions affecting skin or respiratory systems,
  such as fumes, odors and dusts associated with internal and external service
  station/convenience food and petroleum dispensing operations.
• 
  Note: This job description in no way states or implies that these are the only duties to be
  performed by incumbents in this position. Employee(s) will be required to follow any other job-
  related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.