Job description

Community Engagement Manager
Merit Network is a team of passionate individuals at a non-profit serving Michigan's public universities, colleges, K-12 organizations, libraries, governmental, healthcare and other Michigan non-profit organizations for over 56 years! Merit is a subsidiary of the University of Michigan, and participates in the exceptional benefit plans offered to U of M team members.

In this key business development role, you will be an integral part of the Merit team, a dynamic, innovative team member, ready to contribute to and execute the mission of Merit.

Reporting to the Director of Member Engagement, you will identify, organize and execute efforts to support the needs and strategies required of our members. You will also be part of Merit's Moonshot initiative, an effort to assess and address the digital divide for Michigan communities. This regional role includes coordinating regional Member needs, broadband expansion, business development, and strategic engagement. You will develop and implement strategic plans to include analysis of member needs and service requirements, including on-going outreach and support. You will be the primary account manager for key accounts also supporting strategy and business development, service sales, and recruitment to support the following:

• Member Engagement - Sales & Account Management Outreach Activities
• Merit Service Sales
• Member Recruitment
• Community engagement and business development activities related to broadband expansion.

Key Responsibilities:

• Be the primary contact for existing and potential regional accounts and related strategic stakeholders

• Deliver highly focused customer service with key stakeholders within member and prospective member organizations
• Responsible for revenue generation and Membership growth through account management, outreach and business development activities
• Develop and implement a business plan to grow Membership, expand adoption of Merit services
• Engage with decision makers and technical staff to provide consultation on current and future needs of Merit services and network connections
• Manage with self-sufficiency through the sales process of inquiry, discovery, quoting, presentation and closing by providing pre and post sales outreach
• Develop, qualify and close service sales leads, achieving sale and account management objectives set forth by management
• Accurately document all sales and engagement related activities, support documents and progress in CRM, with accurate judgment or projected close dates and contract amounts
• Work with internal support team to coordinate quoting, installation and support activities
• Be a resource to Merit's Members in other regions as requested by management
• Attend and conduct lead generation activities at conferences and events in Michigan and nationally, as required
• Prepare and/or present relevant content at meetings, training sessions, and events
• Work to connect un-coordinated intra-state entities in a strategic and cohesive manner within your peer Engagement Manager Team, escalating opportunities to Merit leadership where appropriate
• Conduct and/or determine scope definition, analysis of Member requirements, WAN designs, performance projections, Member satisfaction measures, and project management
• Facilitate technical sales support discussions with Merit engineers, as required
• Conduct capacity planning exercise(s) with assigned Governing Member institutions in coordination with Merit's strategic engineering staff
• Acquire and maintain understanding of network and security technologies and services
• Develop subject matter expertise in the focus area of Merit's services portfolio
• Maintain knowledge about growing technology trends
• Identify diversification and growth opportunities for Merit's service portfolio and collaboration ecosystem
• Serve as Merit's physical presence in an assigned geographical region. When necessary, assist Merit Network Operations, Merit Support Center, and Network Engineering within geographical region
• Provide useful product enhancement insight to Merit staff as identified through engagement activities Deliver highly focused customer service with key stakeholders within member and prospective member organizations

Required Qualifications:

• Bachelor's degree in a related field or equivalent combination of education, certification, and experience
• Minimum of five (5) years of experience in consultative sales of technology products
• Minimum of four (4) years of experience in account management, customer service, out-bound sales or equivalent hands-on, in-person consulting experience.

• Demonstrated experience strengthening ties with existing clients as well as cultivating customers in multiple sectors of the market
• Demonstrated experience in a technical outreach role including writing, preparing, and responding to proposals, and coordinating meetings with various IT and technical departments to manage and finalize projects
• Ability to interact professionally and proficiently with individuals at all levels of an organization on technical and strategic discussion topics, involving Merit's Executive Leadership Team as needed
• Excellent written and verbal communication skills (particularly related to technical subjects)
• Demonstrated excellence in presentation skills
• Must be self-motivated, work well independently and as part of a team
• Ability to work in a collaborative process to to respond, track, and manage Member requests and communications, in a fast paced environment
• Demonstrated performance in revenue generation, retention and membership recruiting
• Fluency with MS Office applications, shared calendaring, CRM, and other collaborative applications
• Strong willingness to understand and to continuously strive to improve knowledge of Merit's services portfolio and technologies in order to be able to communicated confidently about them to the Merit Community
• Business development and consulting experience related to community building, business initiatives, product launches and expansions, public and private partnership relations and technology related projects

Travel: Regular travel within Michigan is required.
Please Note: This position can be a teleworking position or can be based out of the Ann Arbor, Michigan location.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What is your desired salary range?

Education:

• High school or equivalent (Preferred)

Experience:

• consultative sales of technology products: 5 years (Required)
• account management: 4 years (Required)
• customer service: 4 years (Required)

Work Location: Hybrid remote in Ann Arbor, MI 48108

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.