Job description

The Community Support Representative role is currently part-time but has the potential to grow to a full-time position. It is a fully remote, entry-level position. Only applicants from the U.S. and Canada will be considered.

Interested applicants must apply at https://compose-ly.breezy.hr/p/cee04b3445a1-community-support-representative

Compose.ly is on the hunt for an awesome Community Support Representative, who will work with our Operations and Community Management teams.

The Compose.ly Community Management team is the face of our interactions with our online community — a globally dispersed group of freelance writers and editors, who collaborate on crafting finely written, SEO-driven content for our clients. On the other hand, the Compose.ly Operations team keeps the cogs in the Compose.ly machine running by overseeing the workings of various parts of the company — from product and process improvement to community support and recruitment.

The Community Support Representative works alongside a small but fierce global team, collaborating closely with our Project Managers and Community Manager to provide assistance with various admin tasks related to recruitment, community management, and user support.

This isn’t your average community support role, however. Even though you’ll have a list of daily tasks, you may also need to work on other smaller projects.

For example, the support questions you’ll be fielding can’t usually be answered by referencing FAQs or standardized step-by-step processes. You’ll instead be required to problem-solve while cross-referencing creative briefs and existing resources, offering second opinions, and providing clear direction when community members have questions. If you can’t resolve the issue yourself, you’ll be required to escalate the questions to the appropriate teams.

Each day, you’ll craft a high volume of unique, individualized solutions to assist content marketing professionals who are writing and editing projects according to specific guidelines and brand profiles. Your goal is to help our creators feel valued and empowered to succeed in delivering top-notch work to our clients.

This is a great opportunity for someone fresh out of college who is looking for a remote, part-time opportunity to flex their content creation and problem-solving muscles as part of a growing, dynamic community.

This role is for you if you…

• Possess extraordinary interpersonal and communication skills
• Have strong organizational and time management skills
• Know when collaboration is necessary and when independent work should suffice
• Are prone to taking initiative and are solution-oriented
• Are excited by the hands-on nature of working at a startup
• Are even-tempered and don’t easily buckle under pressure

Responsibilities

Work Schedule and Hours

The Community Support Representative will work 20 hours/week, Monday through Friday, during regular business hours (PST strongly preferred); the ideal schedule is 4 hours/day, 5 days/week.

Occasional evening hours may be required to accommodate business meetings (1 hour weekly, others as needed).

Community support

• Respond to user inquiries and offer actionable solutions
• Ensure that users receive clear, constructive direction and the guidance they need to succeed in delivering high-quality projects on time, every time
• Re-route inquiries to other departments as appropriate, while working to independently solve as many as possible

Project management

• Assess urgency and prioritization of tasks to ensure deadlines are met

Cross-departmental collaboration

• Collaborate with the operations, community management, client success, and editorial teams on various issues ranging from community support to project management

Requirements

• Exceptional written communication skills
• English fluency
• Ability to type quickly with a high level of accuracy
• Proficiency working within digital, writing-based communication platforms (HubSpot, Google Suite, Slack)
• A bachelor's degree — upcoming 2023 grads will be considered

What would make you stand out

• A writing/editing background (bonus points if you’re familiar with the AP style and/or have experience in content marketing)
• Familiarity with freelance communities and digital marketing
• Prior experience in community management, vendor management, customer support, or similar

About Compose.ly

Compose.ly was born from a team of entrepreneurs and content marketing experts with a proven track record of building successful SaaS platforms. At Compose.ly, we recognize the power of storytelling, and we believe that every business has a great story to tell. The problem is that many businesses struggle to share theirs in an authentic way that drives results.

That’s where we come in! We create high-quality, SEO-friendly marketing content that drives tangible ROI for small, mid-size, and enterprise-level organizations, including WebMD, Constant Contact, Mailchimp, Calendly, and more.

Equity, Balance, and Belonging

At Compose.ly, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and our team members are free to bring their full selves to work each day and celebrate others doing the same. We embrace the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

To apply:

See the complete job posting and apply on our site here: https://compose-ly.breezy.hr/p/cee04b3445a1-community-support-representative

Job Type: Part-time

Pay: $20.00 per hour

Benefits:

• Flexible schedule

Shift:

• 4 hour shift

Weekly day range:

• Monday to Friday

Work Location: Remote

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