Job description
Who We Are
ABOUT ENOVIS™
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit
www.enovis.com
.
Enovis History
In April of 2022, Colfax, which includes orthopedic leader
DJO
, separated from ESAB Corporation and rebranded to Enovis. In recognition of our successful history of growth and innovation, the distinctive “O” in our new Enovis logo was deliberately carried over from our Colfax logo as it represents continuous improvement – a cornerstone of our business’s success that will continue at Enovis. Enovis is poised to become one of the world’s leading medical technology companies
What You'll Do
Summary/Objective
The Field Services Territory Manager position is designed to improve customer satisfaction with the Companion Animal Health product portfolio, increase product utilization, provide installation and training of devices, and provide ongoing customer support and education for best practices of the product line. The position is expected to work closely with assigned Territory Sales Manager to drive new customer acquisition, placement of additional product lines into existing customers and training for both customers and potentially CAH and distribution representatives.
ESSENTIAL FUNCTIONS:
- Weekly travel throughout the assigned territory or as directed by Director of Sales or Area Sales Manager.
- Responsible for the success of the relationship with assigned clinics/hospitals in order to achieve the goals and objectives identified by the customer and Companion Animal Health to improve utilization, increase adoption, and minimize implementation time of Companion products.
- Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with Companion Animal Health products.
- Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings.
- Provides clinics with guidance, instruction, and training on the Companion Animal Health product line to increase productivity and performance through formal and informal presentations.
- Provides post sale product installation and validation, applications and operations training.
- Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information.
Competencies
- Business Acumen.
- Understanding of the Veterinary Hospital.
- Strategic Thinking.
- Analytical Problem-Solving Ability/Analysis.
- Time Management.
- Leadership.
- Quality Management.
- Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through.
- Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes.
- Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position, and regular hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
Significant travel is required for this job, approximately 50-75%. Most travel is out of the area and would require an overnight stay(s).
Required Education and Experience
- Position requires an Associate’s degree with a Bachelor’s degree preferred
- A degree from a Veterinary Technology Program preferred
- Credentialed Veterinary Technician preferred
- Experience with therapy lasers and or Platelet Rich Plasma procedures preferred.
- Basic computer skills (ie. Microsoft Office, Excel, Adobe)
- At least one year of experience working in a clinical setting.
- Basic knowledge of animal disease states preferred.
- Knowledge of diagnostic products, instrumentation, and clinic processes
- Candidate must possess an analytical mindset and demonstrable critical thinking skills
- Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests.
- This position requires travel to multiple locations within the US and Canada.
- Typically works standard business hours, Monday through Friday.
- May be required to travel on a Sunday to be at a customer location Monday morning.
- Bilingual, Spanish or French is a plus.
AAP/EEO Statement
DJO LLC. believes in equal employment opportunity. The Company does not discriminate on the basis of a person's race, religion, color, age, sex, national origin, handicap, or disabled or Vietnam era veteran status regarding considerations such as recruiting, hiring, training, on-the-job treatment and promotion.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EOE AA M/F/VET/Disability Statement
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
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