Job description

Radius Global Solutions is a leading provider of integrated omnichannel customer engagement services and technology.

Our executive team has been together since 1995 and continues to expand and advance the company’s capabilities. We have 4,000+ employees across 14 locations and our team has the knowledge and expertise to provide reliable, consistent service.
Summary of the Complaint Investigation Analyst:
The Complaint Investigation Analyst will promptly research and resolve consumer-related complaints against the Company. Manage intake of complaints along with research of written, verbal, and regulatory complaints. Monitor and assist in the daily process of complaint handling, consumer experience and compliance for the third-party lines of business.

Essential Functions of the Complaint Investigation Analyst:

• Locate account(s) associated with complaint and ensure account(s) are restricted from further dialing until a resolution is determined. This includes but is not limited to adding numbers to DNC lists status changes etc.
• Manage incoming consumer complaints and research origin of complaint.
• Notify Client Services of complaint on a timely basis of receipt of the complaint
• Retrieve, evaluate and document all calls associated with the complaint and provide a synopsis of the call along with the agent(s) activity for all calls
• Request Credit Bureau Reporting (CBR) update and/or Validation of Debt (VOD) as applicable
• Provide a summation of the account documentation and call recordings in accordance with the allegation as stated in the complaint
• Request all pertinent media correspondence involving the consumer, client, and company
• Generate ad hoc reports and regular datasets
• Maintain knowledge of applicable compliance policies
• Keep up-to-date knowledge, understanding, and compliance with all Federal, State, and local laws and regulations with functional area (including FDCPA laws and State laws) to ensure compliance with all State and Federal regulations and with Company policies and procedures
• Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
• Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices
• Adhere to all Company, Client and Consumer confidentiality and security policies and procedures

Non-Essential Functions of the Complaint Investigation Analyst:

• Perform other duties as assigned

Requirements of the Complaint Investigation Analyst:

• High School Diploma or General Educational Development (GED) certificate, Associate or Bachelor’s Degree preferred
• Two or more years of applicable analysis or related experience
• Proficient computer skills, including utilization of computerized software programs, MS Office products, spreadsheets and automated systems
• Excellent interpersonal, written and oral communication skills with both internal and external employees, clients and consumers. Ability to listen and communicate (written and verbal). Close attention to detail. Demonstrate ability to work independently, self-starter, energetic, good common sense, ethical and sound judgment.
• Must be able to practically apply Company’s compliance policies, procedures and processes
• Ensure deadlines are met and quality work is produced

Working Conditions of the Complaint Investigation Analyst:

Work is generally performed within an indoor office environment utilizing standard office equipment. This position does not normally require travel

Physical Requirements of the Complaint Investigation Analyst:

While performing the duties of this job, the employee is regularly required to talk, type, see, and hear while sitting at a computer terminal for extended periods of time. The employee frequently is required to multi-task (e.g., talk and type simultaneously). The typing aspect of the job requires the employee to reach with hands and arms; and use hands and fingers to handle/feel the keys. The job requires extensive use of keyboards and computers

Position Type/Expected Hours of Work of the Complaint Investigation Analyst:
Some flexibility in hours is allowed, but the employee must be available during the department’s scheduled hours and guidelines, which may include at least one or two evening and/or weekend shifts. Full-time employees must maintain continuous full-time employment status. Because of the production-based nature of the job, employees must be able to adhere to their schedule and attendance policies

The position description lists the primary functions and requirements of the role and is not all-inclusive. Other responsibilities may be assigned at any time with or without notice. The position description is subject to change to meet the needs of the business. Reasonable accommodations will be provided to disabled individuals when such accommodations would allow the disabled individual to perform the essential functions of the position without causing an undue hardship for the Company.

Benefits of the Complaint Investigation Analyst:

• Paid Training
• Health and Dental Insurance
• Short- and Long-Term Disability
• 401K match
• Opportunity for growth for Career advancement
• Paid Holidays
• Paid Time off (PTO)

Employment Fraud Warning:

At Radius Global Solutions, we take security and protection of your personal information very seriously. Please be aware of individuals that might approach you by falsely presenting themselves as our employees or representatives. Under this false pretense, they might try to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities on our behalf.

Radius will not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. If you are being asked to pay for equipment fees or some other deposit or application processing fee, even if claimed you will be reimbursed, this is not Radius. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

The offer or claim will probably be in the form of an email sent from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official company email address. Please take extra caution while examining such an email address, as the scammers may misspell an official company email address and use a slightly modified version duplicating letters.

Radius will not be held liable or responsible for any claims, losses, damages or expenses resulting from scammers. If you suspect a communication is fraudulent or you believe you are the victim of fraud resulting from a job listing, please contact your local authorities.

Radius Global Solutions is a leading provider of integrated omnichannel customer engagement services and technology.

Our executive team has been together since 1995 and continues to expand and advance the company’s capabilities. We have 4,000+ employees across 14 locations and our team has the knowledge and expertise to provide reliable, consistent service.

Radius Global Solutions, LLC is an Equal Opportunity Employer

Equal Opportunity Employer/Veteran/Disabled

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Jacksonville, FL 32225: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.