**Working onsite 19 hours per week

Under the supervision of the Director, Help Desk Services, supports, manages and problem solves computer hardware, phone network and software applications used by faculty and students throughout the district’s IT labs. Work is generally diversified requiring judgment, analytical skills, and decision-making abilities, according to established practices and procedures. Daily activities are completed independently, or as part of a project team, employing established procedures and general objectives. Interaction with the supervisor is limited to problems or unusual situations.

• Represents IT collaborating with District faculty and staff to perform installations, repairs, and service work on computers and associated equipment Ensures student and faculty hardware and software needs are met by determining user needs.
• Implements and manages appropriate software and hardware solutions of applications used by the MATC community; performs and maintains software installations and upgrades.
• Assesses and resolves network hardware and software problems including installation, set-up, and configuration of computer hardware and software operating in a networked environment.
• Consults with vendors on hardware purchase orders and pricing of hardware to be used in the classrooms.
• Develops and documents appropriate procedures, guidelines, and techniques to pursue, track, and resolve network problems
• Provides prompt and accurate service in response to support requests including evaluation and resolution of laptop, desktop, printer, phone, and tablet errors; implements repair or replacement of equipment or software.
• Assists with the collaborating with faculty to facilitate classroom software changes and upgrade classroom software as needed per course requirements; confers with Administration recommending technical needs of classrooms and offices.
• Assists in the research, evaluation, and implementation of computer network hardware and software, and makes recommendations; coordinates related network changes with computer systems staff.
• Performs systems administration and management duties for both physical and virtual systems including using monitoring, recording, reporting and analysis tools.
• Performs and assists with special projects; collaborates and communicates the MATC community, vendors and vendor support services to troubleshoot network issues.
• Creates and maintains appropriate technical, operational and troubleshooting documentation via various media resources; supports computer Help Desk.
• Plans and prepares workshops associated with the use of computer equipment and software.
• Schedules activities of computer support staff and trains new staff and student workers assigned to the Information Technology Helpdesk.
• Participates in departmental meetings, in-service training and other activities as required; attends conferences, seminars and professional meetings as designated.
• Keeps current and recommends new strategies on digital trends.
• Performs other related duties as required for the efficient operations of the department.

Minimum Qualifications:
Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.

Required Education: Associate or Technical degree in Technology.

Preferred Education: Bachelor’s degree in related field is preferred.

Required Experience:

With Associate:

• One to two (1-2) years of experience.

With Bachelors:

• One (1) year of experience.

***Related experience includes: Progressively responsible work experience in continuous computer technical support activities.

Required License/Certification: None

Preferred License/Certification: ComptTIA A+; IT Infrastructure Library (ITIL); Cisco CCNA certification or license.

• 
  Cultivates innovation
• Optimizes work processes
• Ensures accountability
• Collaborates
• Interpersonal savvy
• Communicates effectively
• Instills trust
• Customer focus
• Action oriented
• Values differences
• Self-development
• Compassion

• Knowledge of currently recognized principles, techniques, and methodologies used to support computers, phone networks, software and related equipment.
• Knowledge in the following areas: VDI, Microsoft OS servers, Active Directory, management network infrastructure, data storage, backup systems.
• Through knowledge of network transmission methods and network communication protocols.
• Working knowledge of current office practices and procedures in the use of computer and software systems and supporting equipment.
• Skilled at troubleshooting of hardware and software.
• Ability to write and maintain Technical documentation and procedures.
• Ability to perform system administration and management duties for both physical and virtual systems.
• Ability to diagnose and resolve technical problems independently and in a team.
• Ability to establish and maintain effective working relationships with students, colleagues, community representatives, and the general public.
• Ability to communicate effectively on sensitive issues through both oral and written means and to establish effective working relationships with administrators and staff.
• Ability to schedule work and keep accurate records.
• Ability to translate necessary technical information into instructions usable by non-technical people.
• Ability to establish, collaborate and maintain effective work relationships with staff and public.
• Ability to work with culturally diverse employee populations.
• Ability to lift and move computer equipment weighing up to approximately 50 pounds.

Physical Demands:

• Ability to lift up to 50 lbs., carry, and push up to 20 lbs. and ability to pull up to 50 lbs.
• Ability to climb stairs and maintain balance.
• Ability to stoop, kneel, crouch, reach, hear and speak.
• Sitting/Standing/Walking: 50% of time spent sitting, 25% of time standing, and 25% of time walking

None

Employee Benefits at a Glance - PART-TIME FACULTY/EDUCATIONAL SUPPORT- Part-time employees pay a higher percentage of the premium than full-time employees.

HEALTH INSURANCE: MATC offers a choice between two medical insurance plans. See below for plan types:
1- UMR High Level PPO
2- UMR Low Level PPO

Note: All medical plans include Prescription Drug benefits at no additional costs to employees.

DENTAL INSURANCE: MATC offers a traditional group dental plan through Delta Dental.

Annual maximum per covered person is $2,500; plan covers preventive, routine, restoration, and orthodontics for dependents up to age 19.

GROUP TERM LIFE INSURANCE: MATC offers group life insurance benefits through Symetra Provident Insurance with active assignment and is fully paid for by the College. The amount of insurance is $15,000. The benefit is doubled in the event of accidental death.

RETIREMENT BENEFITS: If you are employed for greater than 12 months and meet the minimum hours requirement for participation in the WRS pension system, you will be notified of your eligibility. The College currently pays the full cost of the employer contribution (6.8%), and the employee pays the full part of the employee contribution of 6.8% of salary. There is a five year vesting period requirement in order to qualify for any employer contributions made on the employee's behalf.

FLEXIBLE SPENDING PLANS: MATC offers eligible employees the opportunity to participate in both Health Care and Dependent Care flexible spending accounts administered through UMR.

SICK LEAVE BENEFITS: Sick leave is earned based on one times the weekly workload per semester. The maximum hours accumulation is 640 hours.

VACATION BENEFITS: Vacation is earned based on the length of service and hours worked each pay period. (Not available for Instructors)

PAID HOLIDAYS: MATC offers paid/flex holidays based on position.

MATC is an Affirmative Action/Equal Opportunity Institution and complies with all requirements of the Americans With Disabilities Act.