Concessions Manager, 30th Street

PHILADELPHIA, PA

WHO WE ARE

Vantage Airport Group is a privately owned, industry-leading investor, developer, and manager of airports and transportation infrastructure around the world. Our current network is composed of 12 active airport and rail station operations, in locations ranging from large capital cities and tourist destinations to smaller destinations in the U.S., Canada, the Caribbean, and Europe. These include the $5.1B redevelopment of LaGuardia's Terminal B in New York, and major concessions redevelopment projects at Chicago's Midway International Airport, and the new terminal at the Kansas City International Airport.

For more than 27 years, Vantage has been making airports more efficient, profitable, sustainable, and connected to the communities they serve. We have earned international recognition in areas such as design, finance, operations, and sustainability while delivering award-winning commercial programs and passenger experience. Millions of passengers travel through the Vantage network on an annual basis, and we are poised for continued growth. Passionate about People, Place and Performance, our success lies in the strength of our global talent, a team of some of the world's most respected industry professionals.

We are excited to be part of another significant public-private partnership as part of Plenary Infrastructure Philadelphia (PIP). PIP was selected by Amtrak in July 2020 to redevelop Philadelphia's historic William H. Gray III 30th Street Station. Vantage will be responsible for the development and management of the station concessions program. Together with our partners in PIP, we will restore and highlight the historic character of the majestic station, while heightening the level of customer experience. Our plan will introduce new amenities, reinvigorate the station’s retail and commercial potential, improve and expand existing office space and enhance transit and pedestrian traffic flows.

We are looking for a self-motivated and results-driven Concessions Manager to support the management of the station concessions program, including the project's day-to-day business activities and the forthcoming redevelopment of the concessions program. This is an exciting opportunity to contribute to Vantage’s ongoing success and be involved in a truly iconic project.

THE ROLE

Reporting to the General Manager and working closely with the entire commercial team, the Concessions Manager provides operational support to the concessions program at William H. Gray III 30th Street Station.

This position is based in Philadelphia, PA. The successful candidate will be comfortable working independently and proactively to provide project management as required.

Please note: The successful candidate must provide proof of fully vaccinated status prior to commencing employment.

Key Responsibilities Include:

• Establish and maintain excellent relationships with key partners, their local teams, corporate staff and senior executives.

• Establish, manage and maintain excellent relationships with external representatives and stakeholders including Amtrak (the client), vendors, concessions partners, adjacent businesses, local regulatory agencies/departments, and local community groups.

Activities

• Maintain strong working relationship with all concessions partners

• Provide input to the bi-annual Concessions Management Plan and yearly budget as it relates to the concessions operations

• In partnership with the General Manager and Finance Department, develop common area maintenance budgets and ensure subtenants are correctly billed

• Develop and maintain Standard Operating Procedures for all concessions partners and staff

• Observe and evaluate concessions partner operations to ensure compliance with Lease requirements and Standard Operating Procedures and work constructively with concessions partners to resolve issues as they arise

• Assist in the preparation, procurement and/or administration of contracts needed to promote efficient operations of the concessions business

• Develop and manage a customer experience program that may include mystery shops, passenger engagement surveys, employee incentives and employee training to insure the highest level of customer service to passengers.

• Prepare monthly, quarterly, and annual operations reports, as needed, to partners, the client and executives

• Review and understand concessions operator sales and key performance indicators to ensure revenue generation is maximized and any issues are reported quickly

• Act as the liaison between key stakeholders for the safe and efficient operation of the program

• Ensure regular reporting and coordination with the General Manager

ABOUT YOU

You have at least three years experience in a food & beverage, retail operations or multi-unit management environment, with a demonstrated ability to lead the management and operation of food & beverage or retail operations. Ideally, you have previous experience in the development and implementation of concessions programs or management of multi-unit operations. Strong project management experience is a requirement. Your professional experience is supplemented by a relevant degree from an accredited university. You are a collaborative team player who also enjoys working independently and are comfortable working with a diverse set of stakeholders.

Additionally, you have:

• a preference for working with an entrepreneurial, fast-paced team

• demonstrated business acumen coupled with strategic, analytical and creative skills

• an ability to manage multiple projects, while staying on budget and delivering on time without compromising quality

• strong verbal and written communication skills

• a passion for learning

You are an independent self-starter, calm under pressure and you are motivated to apply your practical experience, technical expertise and innovative ideas to the success of our concessions program at the 30th Street Station.

WHAT WE OFFER

In addition to a competitive compensation and benefits package, career progression, and access to a global team of talented professionals, we are growing and offer boundless opportunities to make your mark. If you share our sense of adventure, come, and join us for the journey.

TO APPLY

Please visit Vantage Airport Group's CAREERS page and follow prompts to apply with your cover letter and resume.

All qualified candidates who are legally entitled to work in the US will be considered.

At Vantage Airport Group, we seek and welcome unique backgrounds, perspectives, experiences and skills. As a global organization, we are always looking for differentiated points of view. We know that a diverse, inclusive and empowered workforce is essential to our shared success, and we invite you to join us for the journey.