The Primary Function of the Concierge / Service Admin position is to facilitate verbal and written communication between the customer and the repairing dealership. Using technology and practical communication skills to convey the vehicle's status, such as campaigns, recalls, and various engine warning lights. Assist the service department with administrative duties as needed.

Essential Responsibilities:

• Monitor all Palmer locations through Decisiv for Concierge.
• Monitor Truck Tech + and communicate to all concierge and local customers.
• Run reports in Truck Tech + and relay pertinent information to the appropriate people.
• Monitor ePortal for open Campaigns, Recalls, and notify the appropriate person.
• Communicate with Concierge customers twice daily with repair updates and keep detailed information via spreadsheets.
• Help allocate parts when necessary through Corporate Parts Team or Parts Counter Reps.
• Follow code red S.O.P.'s for escalation of customer downtime.
• Maintain communication with other Fleet Specialists throughout the Kenworth Dealer Network.
• Enroll new employees in various technical websites.
• Data collecting and maintaining reports via in-house websites, such as Blaze, DSI, E-portal, Cummins, and Paccar.
• Schedule various assets for incoming service maintenance and repairs.

Competencies:

-Customer Service - Anticipating, meeting and/or exceeding customer needs, wants and expectations.

-Verbal & Written Communication- Writing and speaking clearly, succinctly and understandably.

-Planning/Organizing - Utilizing logical, systematic and orderly procedures to meet objectives.

• Self-Management (Time and Priorities)
• Demonstrating self-control and an ability to manage time and priorities.

-Planning/Organizing - Utilizing logical, systematic and orderly procedures to meet objectives.

-Flexibility - Agility in adapting to change.

-Goal Orientation - Energetically focusing efforts on meeting a goal, mission or objective.

-Teamwork - Working effectively and productively with others.

-Continuous Learning - Taking initiative in learning and implementing new

To perform this job successfully, an individual should know basic Computer skills and Repair Order Processing Software. Be customer service driven, have good communication and organizational skills. Be a self- starter and have a willingness to learn new things.

Certificates, Licenses, Registrations Ability to use computer applications such as Microsoft Office and internet based programs. General understanding of mechanical/technical terms is preferred. High School Diploma or GED.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions: Working conditions are normal for an office/sales showroom type atmosphere. Closed toes shoes are required. The noise level is moderate. This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Position Benefits and Compensation Package This is a full time position. It includes Health Insurance, a 401K Retirement Program, Vacation, Employee Assistance Program, a Clean Smoke and Drug Free Environment and Other Benefits.

About Palmer Trucks:

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 600 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week. We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you. Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year, and are what have kept us

On the Road Since 1965. Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.