Job description

Zero Delta 365 (https://zerodelta365.com) is seeking a Senior Configuration Management Specialist to join our fast-growing IT-project based consulting business. Our team is working with a large federal agency to modernize all aspects of their data integration and interoperability platforms and we need top notch technical talent to get it done!

We work closely with clients to gain an understanding of their environment, assess the available technologies, and build innovative solutions to quickly gain a competitive advantage. Client satisfaction and project status is continually monitored to ensure timely and comprehensive delivery. It is Zero Delta 365's mission to “to develop, build, and deliver solutions for tomorrow's challenges, today."

We're seeking talented and bright team players who are passionate about technology and want to work in a fast-paced, dynamic and ego-free culture while applying a creative approach to problem-solving. Team members who like to grow their skill sets while solving challenging, real world business problems thrive at Zero Delta 365.

By joining our team, you’ll become a part of a fun and diverse team of talented and creative people who share the goal of using the latest technology to solve business challenges. We provide our clients with a dynamic mix of consulting services and deliver focused business solutions like no one else. Come join our team and grow with us!

RESPONSIBILITIES:

The Configuration ManagThe Senior Configuration Management Specialist supports various tasks leading a team and activities relating to change and configuration management processes, including: processing and tracking of change requests submitted by customers within established service-level agreements, status accounting and reporting of metrics, and developing material to support implementation and execution of processes.

You will use of Atlassian tools (JIRA, BitBucket, Confluence) to complete daily tasks and execute against established configuration management processes, serve as the Change Control Board (CCB) secretary responsible for executing Change/Configuration Management processes, maintaining CCB minutes, tracking of post-meeting action items, documenting final disposition and implementation actions, and tracking of any related actions.

You will facilitate the configuration management process while providing excellent customer service, process change requests submitted by the customer while following configuration management processes, and work with customers, subject matter experts and systems engineers to complete requirements gathering for change requests. Support tracking relevant metrics by maintaining and ensuring the data’s integrity and fidelity within configuration management tools, e.g. JIRA. Prepare for and support process assessments and change control audits, as required.

Recommend and implement new technology/enhancements to configuration management processes and/or configuration management tools. Maintain and update Standard Operating Procedures for the configuration management processes and develop training material and conduct training sessions for configuration management processes, as required.

This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.

Standard support hours are between 7am to 9pm EST. This work will include on-call support during weekends, holidays, or off-hours, as required.

QUALIFICATIONS:

- Ten-years’ IT Operations processes experience

- Seven-years’ experience with configuration management processes that includes change control board management, change request management, and status accounting and reporting

- Three-years’ experience leading/mentoring others in Change/Configuration management activities

- Detail-oriented with ability to manage and prioritize daily tasks using independent judgement based on organizational goals and established processes

- Ability to work collaboratively within a team

- Ability to negotiate requests to meet organizational goals and customer requests in a timely manner

- Excellent oral and written communication skills.

- Ability to translate technical terminology into terms understood by stakeholders at various levels

- Experience with administration of Atlassian tools, including management of project permissions, field configuration schemes, workflows, and screen schemes

- Familiarity with Agile and Continuous Integration/Continuous Development best practices

- Commitment to excellent customer service

- Experience with supporting applications in a cloud environment

- Knowledge and ability to analyze tickets and generate reports showing trends, issues and areas for improvement

- Ability to demonstrate the leadership behaviors to effectively communicate, coordinate, collaborate, and work in a visible and proactive manner across boundaries to deliver positive results

- Ability to be a highly engaging, team-oriented, customer-focused, strong work ethic, and self-starting individual able to respond rapidly to a dynamic programmatic

- Ability to obtain a security clearance

EDUCATION:

- Bachelor’s Degree in Computer Science, Engineering or equivalent with ten-years’ professional experience or a total of eighteen-years’ professional experience in lieu of education.

BENEFITS:

Competitive pay, comprehensive healthcare coverage, life and disability Insurance, and retirement savings plan.ment Specialist supports various task relating to configuration management processes, including processing and tracking of change requests submitted by customers within established service-level agreements, status accounting and metrics reporting, and developing material to support implementation and execution of processes.

You will use Atlassian tools (JIRA, BitBucket, Confluence) to complete daily tasks and execute against established configuration management processes, serve as the Change Control Board (CCB) member maintaining CCB minutes, tracking of post-meeting action items, documenting final disposition and implementation actions, and tracking of any related actions, facilitate the configuration management process while providing excellent customer service, and process change requests submitted by the customer while following configuration management processes.

You will work with customers, subject matter experts and systems engineers to complete requirements gathering for change requests as well as support the tracking of relevant metrics by maintaining and ensuring the data integrity and fidelity within configuration management tools, e.g. JIRA.

You will prepare for and support process assessments and change control audits, as required, recommend and implement new technology/enhancements to configuration management processes and/or configuration management tools, maintain and update Standard Operating Procedures for the configuration management processes, and develop training material and conduct training sessions for configuration management processes, as required.

This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.

Standard support hours are between 7am to 9pm EST. This work will include on-call support during weekends, holidays, or off-hours, as required.

QUALIFICATIONS:

- Ten-years’ IT Operations processes experience

- Five-years’ experience with configuration management processes that includes change control board management, change request management, and status accounting and reporting

- Ability to manage and prioritize daily tasks using independent judgement based on organizational goals and established processes

- Ability to work collaboratively within a team and provided detail-oriented support

- Ability to negotiate requests to meet organizational goals and customer requests in a timely manner

- Ability to commit and provide excellent customer service and oral/written communication skills

- Ability to translate technical terminology into terms understood by stakeholders at various levels

- Experience with administration of Atlassian tools, including management of project permissions, field configuration schemes, workflows, and screen schemes

- Knowledge of Agile and Continuous Integration/Continuous Development best practices

- Experience with supporting applications in a cloud environment

- Knowledge and ability to analyze tickets and generate reports showing trends, issues and areas for improvement

- Ability to demonstrate the leadership behaviors to effectively communicate, coordinate, collaborate, and work in a visible and proactive manner across boundaries to deliver positive results

- Ability to be a highly engaging, team-oriented, customer-focused, strong work ethic, and self-starting individual able to respond rapidly to a dynamic programmatic

- Ability to obtain a security clearance.

EDUCATION:

- Bachelor’s Degree in Computer Science, Engineering or equivalent with ten-years’ professional experience or a total of eighteen-years’ professional experience in lieu of education.

BENEFITS:

Competitive pay, comprehensive healthcare coverage, life and disability Insurance, and retirement savings plan.

Job Type: Full-time

Pay: $112,000.00 - $122,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 10 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Education:

• Bachelor's (Preferred)

Experience:

• IT operations experience triaging incidents and outages: 10 years (Required)
• Atlassian: 1 year (Required)
• configuration management processes: 7 years (Required)

Work Location: Remote

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