Job description
About L2L
L2L is a leading SaaS platform for global manufacturers. We help these manufacturers digitize
their processes to improve efficiency, reliability, and profitability. Our platform improves
operating productivity for over 175,000 users across the globe, helping them reduce machine
downtime, improve response time to production issues, and reduce the cost of overall plant
management. L2L is backed by M33 Growth, a growth-focused private equity firm in Boston
Massachusetts that provides both capital and resources to develop already-great businesses
into market leaders.
About the Role
Responsible for making sure that our customers quickly get data from L2L Connect
through providing remote technical guidance and remotely configuring machine
connections.
The Connectivity Architect is focused on helping our customers achieve initial value
through remote assistance to customers who use internal assets to perform self
installation. You will assist in post installation connectivity related technical issue
resolution through guided problem solving, as well as capture technical lessons learned
through editing and writing Knowledge Base articles, and working across teams to
achieve strategic business goals and objectives.
You’re already comfortable with machines in manufacturing (CNC metalworking,
stamping and fabrication, and plastics injection molding equipment) and understand hw
machine operators interact with them.
What you’ll do:
- Discuss connectivity plans/expectations at all levels within the customer’s organization
- Review hardware installation and networking (setting up their gateway, IP addresses,
- Provide remote technical support when customers connect machine-control circuitry with
data-monitoring equipment; reference electrical schematics; solve circuit-related
problems.
- Serve as a technical resource for customers
- Assist with customer technical support inquiries (phone and/or e-mail, Zendesk)
- Document both customer-specific and generic (standard) machine connections to help
with future remote or onsite troubleshooting
- Work with customer and 3rd party vendors to scope out integrations to other systems
- Partner with Customer Success and Product team to streamline the connectivity process
- Test and research new hardware to improve connectivity process
- Proactively seek opportunities to improve processes, documentation, and customer
relations
What you need:
- Strong communication skills, both verbal and in writing
- Beginner to intermediate electrical background (certifications are a plus but not required)
- Experience in manufacturing integration technologies and standards including OPC,
- API integration experience
- ERP integration experience a plus
- Bubble IO experience a plus
- Solution-oriented mindset
- Basic IT and networking experience
- Intermediate competency with MS Office software, browsers, password managers,
- Experience and knowledge of PLC controls and CNC equipment a plus
- Prior documentation experience, creating customer-facing and/or internal documents
- Ability to travel and be on site with customers as needed
Qualifications
- Bachelor's degree in Engineering
- 5+ years of experience
- Strong organizational, creative and presentation skills
To Apply
Please email your resume to bob.argyle@l2l.com
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