Job description

Primary loan contact for members in applying for a loan with the credit union. Act as the go to person between borrower, credit committee and loan officer. Provide members with timely and periodic status updates of their loan application. Respond to emails and phone calls with members to in a timely manner.

Collect required documentation from applicants and follow up on missing items. Order credit reports. Update loan file status throughout loan process. Assure all member files are complete and in compliance with regulatory policy. Ensure member privacy and security of loan files.

Prepare adverse action notice and mail to member. Maintain monthly denial report. Process documents received for each file, verifying the accuracy and completeness of each document. Prepare loan documents and assist on loan funding. Cross sell credit union products. Follow up on pre-approval loans weekly. Mail collateral titles on paid off loans. Other duties assigned by Management.

Experience and job skills: Good communication skills (in person, telephone and written) with experience in selling and customer service. Online loan processing applications and credit bureau experience. Data input and ten key. Previous loan processor experience required. Bilingual a plus.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

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