Contact Center Technical Business Analyst

Full Time
Phoenix, AZ 85004
Posted
Job description

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

POSITION OVERVIEW:

As a Technical Business Analyst, you will be responsible for evaluating and improving U-Haul’s process efficiencies that lead to increased productivity and operating cost reductions. You are expected to embrace new technologies and deliver smart solutions and services, collaborate with teams, share their knowledge, and collectively grow capability, skills, and knowledge in the team.

Responsibilities:

  • Collaborate with key stakeholders to understand, analyze, and deliver actionable insights to streamline business functions.
  • Collaborate with business partners to capture user requirements, procedures, and problems to automate processing or to improve existing systems
  • Use Excel, SQL and Databricks to investigate business problems and construct insightful reports
  • Create interactive and drill-down dashboards to deliver key trends and insights to stakeholders
  • Work with leaders and domain experts to identify business needs, create an analysis plan, identify deliverables, and communicate key insights
  • Communicate complex technical concepts to stakeholders with confidence and integrity
  • Build data visualizations, reports, and presentations that tell the “story”
  • Rapidly learn and implement new technologies and tools
  • Document the development and implementation process of the project
  • Handle a variety of responsibilities under pressure

Qualifications:

  • Bachelor’s degree from an accredited college/university in Business Analytics, Computer Science, Statistics, Mathematics, Engineering, or related fields, with 3 years of relevant experience
  • Advanced-level experience in Excel, Word, and Visio
  • Proven experience in data analysis and SQL language, SQL Data Query tools is required
  • Experience in Python or R language is a plus
  • Proven experience in Power BI is required
  • Tableau or other visualization tools is a plus
  • Ability to process and analyze structured and unstructured data
  • Experience in or knowledge of Azure Databricks is preferred.
  • Ability to communicate and present both orally and in writing, and comfortable with ambiguity, uncertainty, and change
  • High degree of drive, energy, self-confidence, commitment, and flexibility
  • U-Haul experience with knowledge of field operations is a plus

U-Haul offers Technical Business Analysts:

  • Career stability
  • Opportunities for advancement
  • Health insurance & Prescription plans if eligible
  • Paid holidays, vacation, and sick days if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401k and stock options
  • 24-hour physician available for kids
  • Dental & Vision Plans
  • Subsidized gym/fitness membership if eligible
  • Business and travel insurance
  • YouMatter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance

JOB ASSESSMENT:

  • Must be able to demonstrate advanced level SQL and Excel skills

DATE: 04/19/2022 U-HAUL® - A DRUG-FREE ENVIRONMENT!This document and the information contained herein is of a proprietary and confidential nature and cannot be released or reproduced in any manner without the express written permission of the Vice President of Human Resources. Any unauthorized disclosure is strictly prohibited.All rights and protections for this document and the information contained herein, including trade secret protections, are hereby reserved.U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need-to-know basis.

AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Location:

2727 N Central Ave,Phoenix,Arizona 85004 United States of America, Phoenix, AZ 85004

Job Type: Full-time

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.

Intrested in this job?

Related Jobs

All Related Listed jobs