Founded in 1969, Herzog is headquartered in St. Joseph, Missouri, with a satellite office in Fort Worth, Texas.

Over the course of our 50+ year history, Herzog has become a national leader in the construction, operations and maintenance of commuter rail, light rail, streetcar, and freight rail projects.

We believe our culture is at the heart of our existence. It is that belief which empowers every member of our professional family to act with purpose and passion as they advance their career throughout their personal pursuit of excellence.

Backed by over five decades of experience, Herzog delivers exceptional customer service and elite results.

Our success is the outcome of our relentless pursuit of excellence, our passion for our customers, safety without compromise, and a deep-rooted belief in the power of team.

We invite you to join us on our journey to excellence as we work to be better today than yesterday and better tomorrow than today.

TransitAmerica Services, Inc. is currently seeking a Control Center Training Specialist in San Jose, California to join our team. The Control Center Training Specialist is Responsible for improving the skill level, quality, and productivity of TASI Central Control Facility (CCF) employees who support train and system operations. This includes Supervisors of Train Operations (STO), Manager of Train Operations (MTO), System Support Specialists, PIDS Clerks, and other staff within CCF. The goal of the Control Center Training Specialist is to meet and exceed regulatory and contractual requirements, such that TASI personnel are highly skilled and qualified to provide an exceptional railroad and customer experience. The incumbent will be considered a safety professional, as such past safety performance will be reviewed and weighed as part of the selection process.

Duties and Responsibilities:

• This is a non-exhaustive overview of the job duties for this position.

• Develop, schedule, and present all training and development programs for CCF employees, including but not limited to new hire training, annual rules training, refresher training, and training on relevant regulations, policies, and procedures.
• Conduct follow-up studies of all completed training to evaluate and measure results; modify programs as needed; develop effective training materials utilizing a variety of media. Work closely with subject matter experts to evaluate and revise training tools and methods.
• Develop trainer development programs and coach others involved in training efforts, providing effective growth and development opportunities.
• Ensure compliance with safety and training during the implementation of electrification.
• Represent the safety department in all interactions with other departments and maintain consistent safety messaging with those departments.
• Assist in internal accident/incident investigations, identify root cause, and follow up with corrective actions and preventative measures.
• Participate in efficiency testing, including but not limited to joint testing and testing with FRA/CPUC/regulatory agencies.
• Implement TASI standards, rules, and processes in response to regulatory requirements (e.g., FRA Safety Advisories) and in response to corrective actions from internal investigations.
• Assure quality of service through audits
• Maintain strong relationships with all department managers to understand training needs, develop course materials, and receive feedback.
• Document and report all training and audit results in a timely manner.
• Follows safety procedures and maintains a safe work environment.
• Exemplify the desired culture and philosophies of the organization.
• Work effectively as a team member with other members of the management team.
• Work hands-on with employees demonstrating proper application and techniques in performing required tasks.
• Complete Dispatcher requirements to support train operations during unforeseen staffing shortages.
• Regular and predictable attendance and punctuality are a requirement for this position.
• Other duties as assigned.

Qualifications:

• Qualified Train Dispatcher or have the ability to become a qualified Train Dispatcher within 6 months of start date.
• Five years of experience in an operations control center environment
• Experience in education, training, and/or mentoring peers, preferably in a commuter rail environment.
• Working knowledge of Federal Railroad Administration (FRA), California Public Utilities Commission (CPUC), California Occupational Health and Safety Administration (Cal/OSHA) rules and regulations.
• Working knowledge of standard railroad rules and operating practices. Knowledge of General Code of Operating Rules (GCOR) is preferred.
• Knowledge of continuous improvement policies and procedures.
• Excellent organizational skills.
• Creative
• Problem solver
• Excellent verbal, written, and presentation skills.
• Strong customer service, communication, and interpersonal skills.
• Computer proficiency, including by not limited to Microsoft Office and web-based applications.
• Ability to develop and proof training materials and speak effectively in interpersonal situations and before groups of people.
• Ability to lead by example and foster mentoring relationships.
• Ability to inspire change and motivate others.
• Ability to work effectively with a diverse work force and at all organizational levels.
• Ability to work independently with minimal supervision.
• Ability to work outside in all weather conditions and harsh environments.
• Ability to be on call in the evenings and on weekends on a rotating basis.

Pre-Employment Requirements:

• Subject to pre-employment background check and motor vehicle report review.
• Maintain a valid driver’s license and endorsements as required per position.
• Pass pre-employment DOT physical, medical evaluation, and drug screen due to the safety sensitive nature of this position
  • This position requires you to pass and maintain a DOT medical evaluation to drive a Herzog commercial vehicle.
• Must successfully pass color/vision examinations as required by the position.

• Successfully complete and maintain any required safety certification and testing on an annual basis.

Physical Requirements:

The physical demands described below must be met by an employee to successfully perform the essential job functions of this role. This is a non-exhaustive overview of the physical requirements of this job.

• Work primarily in an office environment.
• Frequently sits for extended periods of time.
• Frequently use a computer keyboard and office related equipment.
• Must successfully pass color/vision examinations as required by the position.
• Must be able to hear and distinguish auditory signals.
• Requires occasional standing, walking, lifting, stooping or bending.

Safety:

• Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all.

Benefits:

• Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.

Why Herzog:

Led by our beliefs and executed through our behaviors, at Herzog we build upon each other’s contributions by collaborating to make great things possible.

When you join Herzog, we give you the ability and authority to do the same. We will help you take charge of your 20 square feet in a manner that you will facilitate your growth and advancement as a person, as a member of our professional family and in your career.