Job description

Job Title: Digital Operations Coordinator

Company: Foley Entertainment Group LLC

Status: Full-Time

Team: Strategy and Innovation

Reports To: Vice President, Strategy and Innovation

Position Overview:
The Foley Entertainment Group LLC (“FEG”) is seeking a highly motivated individual to fill a full-time Digital Operations Coordinator within a fast-paced and team-oriented environment. The Digital Operations Coordinator will be responsible for working with cross-functional teams to track, coordinate, and implement digital and product deliverables/tactics such as advertising, paid media, design, email communication, websites, mobile apps and traffic final assets to vendors, internal team members and other third-party entities.

Responsibilities:

• Own, track and monitor problems/incidents/requests to ensure timely resolution and quality services based upon service level agreements and key performance indicators
• Collaborate with vendor partners, product managers and technical teams to troubleshoot problems and incidents, complete impact analysis, resolve issues quickly and provide root-cause analysis
• Provide technical guidance and advanced support for FEG’s digital products across a variety of platforms
• Analyze and prepare weekly problem and incident review summaries
• Create and maintain digital process documentation, troubleshooting guides and architectural diagrams
• Complete review of all digital platforms & products to ensure readiness for current competition week
• Validate functionality and performance of live scoring, live video, video highlights and other key digital products
• Develop test cases and perform quality assurance testing to ensure quality of product launches, feature enhancements and bug fixes (all digital platforms)
• Lead all critical severity problems and incidents to resolution working with vendors, developers & internal teams
• Develop digital assets and web/app solutions utilizing programming languages such as HTML, CSS, JS
• Analyze and report on performance/health of all digital platforms and related infrastructure using monitoring tools
• Establish and maintain relationships with internal teams/third parties/vendors
• Participate in weekly content management and product planning meetings
• Other duties as assigned

Minimum Qualifications:

• Bachelor’s degree required. BA or BS degree in Computer Science or Management Information Systems preferred.
• Minimum of two years related experience
• Experience with project management methodologies or other project management practices used in iterative development environments is helpful but not required
• Experience with programming languages such as HTML, CSS, JS and data feed formats such as XML/JSON
• Understanding and regular use of digital products for platforms such as websites, mobile phones and tablets
• Ability to work non-traditional work schedules
• Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
• Possess strong organizational, time management and project management skills with a demonstrated ability to work, both independently and within a team environment
• Ability to work non-traditional work schedules
• Strong oral, problem solving, communications, writing and presentation skills

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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