Coordinator - Intake Behavioral Health Outpatient
Job description
Employment Type:
Full timeShift:
Day ShiftDescription:
Coordinator of outpatient behavioral services in Ann Arbor. Use of EPIC system, oversees intake team, registration, scheduling, for mental health and substance use disorder patients . Work closely with psychiatrists, therapists, leaders, biller, registration. Orients, trains, performance review of team.ESSENTIAL DUTIES AND RESPONSIBILITIES
* PFS Responsibilities:
Provides liaison with external agencies, other Team Leaders.
Identifies and focuses on new opportunities which will improve work flow within Team and among PFS Teams.
Demonstrates hands-on knowledge of procedures and processes unique to assigned Team; demonstrates ability to readily acquire new knowledge.
Demonstrates ability to motivate Team members to problem-solve using tools and techniques.
Actively participates in interviewing and hiring new Team members; provides input for selection and decision.
Assists Manager with evaluation of Team member performance; provides input for evaluation.
Evaluates work flows and processes; identifies and makes recommendations for improvements; measures changes and assesses impacts .
Actively participates in Team business decisions; recommends and assists Team with solutions and approaches.
Identifies training and educational opportunities and needs; obtains training and collaborates in training Team members; coordinates required training activities.
Maintains competency by attending and participating in on-site and external seminars and training sessions.
Encourages and fosters Team empowerment in work activities; demonstrates ability to regularly perform the functions of any Team member; solicits input and feedback from Team members .
Completes and maintains associates timecards and attendance records.
Coordinates staff to assure appropriate levels of talents and skills required for team’s work responsibilities . Serves as problem-solver and resource person for Team’s work processes and issues; accountable to resolve problems referred by Team members. Monitors accuracy of work performed by Team; uses periodic auditing and agreed upon measurements for compliance with established benchmarks. Challenges Team members to assure continued competencies required by changing work flows, system enhancements and internal and external environment. Gathers data to measure Team effectiveness and productivity; prepares necessary reports or summaries of Team activities. Prepares, coordinates and maintains procedural and work flow documentation. Demonstrates knowledge and skills to effectively interact with systems utilized by PFS department (e.g., Registration, Healthquest, personal computers, 3rd party, etc.). May interact with patients, Finance, Medical Records, clinical department (managers, front-line users), Trinity Information Systems, Physicians, third-party Representatives. Actively participates with system implementation including procedural documentation, process and system enhancement and testing procedures . Performs adhoc projects related to unanticipated needs; provides feedback and documents follow-up. Shares accountability with Manager responsibility to facilitate meetings with Team members or PFS co-workers. Develops, evaluates, and implements staffing resources, supplies needed to maintain cost effectiveness. Estimates future needs and makes recommendations concerning supplies, equipment and other capital expenditures for PFS. Reviews, approves, and processes inquiries and patient/insurance refunds within identified procedural dollar ranges.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
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