DUTIES AND RESPONSIBILITIES:

• Conduct New Hire Training, product and mandatory Regulatory Training as required
• Conduct Account Refresher Training (Technical & Customer Service)
• Coordinating & Scheduling Courses for Designated Accounts
• Administer Course Advisories, Submit Reports & Related Administrative Duties
• Manage Designated Account Training for both Technical and Customer Service Training
• Maintain Employee Training Records
• Material Preparation, Course Development
• On-Job-Training with Designated Accounts
• Regular Communication with Business Manager / Client Airlines
• Assist with line duties as required by Designated Account

• 2-3 years of airline passenger service experience preferred
• Load Control/ Weight and Balance experience preferred
• Ability to travel without restriction to/from the United States.
• Proficient knowledge of international airport operations (systems and procedures)
• Knowledge of airline computer systems preferred
• Experienced leadership abilities
• Organized & strong planning skills
• Good attendance record
• Impeccable appearance/Business presentation
• Positive attitude towards Company & staff
• Experience in classroom instruction preferred
• Excellent customer service & interpersonal skills
• Excellent and effective communication
• Excellent knowledge of Microsoft office
• CBT programming & reservations experience a plus

• Good coaching & listening skills
• Creative, exhibits progressive, forward-thinking ideas
• Able to make presentations to large groups
• Ability to work independently
• Team player
• Self–confident
• Motivator & supportive
• Ability to follow instruction
• Ability to work flexible hours
• Dependable & reliable
• Problem solving abilities