Hennepin County District Court invites qualified applicants for aCourt Operations Associate positions in the Probate/Mental Health Division, assigned to Probate.

The Probate/Mental Health Division is made up of nine Judicial Officers and Judicial Staff and 20 administrative staff members. Court Administration in the Probate/Mental Health Division manages approximately 5,000 Probate (trusts, estates, and guardianship/conservatorship) cases and approximately 1,400 new Civil Commitment case filings annually for Hennepin County. This is a diverse, professional environment that promotes equity for all court staff and court users. Court Operations Associates work individually and in teams using independent judgment along with available resources to perform a variety of administrative assignments that require dedication to providing excellent customer service, strong attention to detail, and technological skills to match our fast-paced, high-volume, electronic environment.

This AFSCME-represented position is classified as a Court Operations Associate. The Probate/Mental Health Division is located in the court tower of the Hennepin County Government Center (4th floor, C-400) in downtown Minneapolis at 300 South Sixth Street. Typical hours are 8:00 a.m.-4:30 p.m., Monday-Friday, with some flexibility based on business needs. This position is currently working primarily onsite with potential for occasional remote work, depending on business needs.

To ensure the health and safety of all judicial officials and employees, the Minnesota Judicial Branch follows recommendations from the Centers for Disease Control & Prevention (CDC) to preventCOVID-19 exposure and infection in the workplace. For the most recent guidelines, please visit the CDC website at Coronavirus Disease 2019 (COVID-19) | CDC.

The Minnesota Judicial Branch offers a comprehensive benefits package. To learn more about benefits, click here.

• Accurately complete administrative work by performing high level case processing and data entry work probate and guardianship cases utilizing court technology systems to assure equal access for the fair and timely resolution of cases and controversies
• Provide excellent customer service by assisting and communicating with court users in a professional, courteous and respectful manner to ensure the customer's needs are effectively met at the front counter, over the phone, or through electronic means
• Coordinate, communicate, and collaborate on work with team members to ensure efficient and accurate case processing
• Review and process all filings for timeliness, statutory compliance, and proper document security as required by local and court-wide policies and procedures

Minimum Education and Experience:

• High school diploma or equivalent.
• Six months of recent experience in a highly technical, administrative position (for example: court clerk, legal assistant, medical billing specialist).
• OR equivalent education or experience.
• As these positions may work partially remotely, access to reliable internet connection is required during this time.

• Team-oriented, with a positive attitude and the ability to establish and maintain respectful, effective relationships with the public, stakeholders, and court staff
• Ability to provide a level of customer service that meets/exceeds customer expectation and satisfaction while complying with court policies and procedures
• Reliable, with the ability to meet commitments and keep work projects on task
• Ability to multi-task, maintain accuracy, work well under pressure and work in a high volume, fast-paced work environment
• Ability to learn, apply, and explain instructions, policies, statutes, rules, procedures, and systems to court partners and the general public
• Proficient with electronic document applications, such as Microsoft Office Suite, Google Docs, or Adobe Acrobat, with the ability to learn other job-related software
• Ability to communicate effectively verbally and in writing with attorneys, court staff, judicial officers, and the general public
• Ability to comply with data privacy laws and maintain confidential information
• Ability to professionally exhibit cultural sensitivity, patience, and understanding in the course of work duties

• Knowledge and working experience with eFile and Serve (EFS) and MicroSoft Office applications
• Experience preparing, drafting, editing and proofing court orders, forms, correspondence and documents for electronic submission
• Detail-oriented and analytical
• Strong organizational skills
• Experience providing exceptional customer service in a high volume, fast-paced environment
• Experience working closely with attorneys, judicial officers, and other individuals in professional roles