This is an entry-level position in a diverse, professional environment that promotes equity for all court staff and court users. Court Operations Clerks complete detail-oriented work on a variety of cases from multiple divisions while providing excellent customer service and copies of court records to members of the public and other court staff. This position assists court customers at the public service counter and answers routine phone calls regarding the records request procedure and status updates of submitted requests.

Example of Duties

What You Will Do
The following are examples of major job duties expected for this position to perform.

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  Provide excellent customer service by assisting and communicating with court users in a professional, courteous, and respectful manner to ensure the customer's needs are effectively met over the phone, through electronic means, and at the front counter, by processing and locating information requests (verbal and written).
• Accurately complete administrative work utilizing multiple court technology systems and available resources to complete data entry in all case types, process financial transactions, maintain daily statistics, and ensure appropriate customer access by adhering to Court Administrative Processes (CAPs) and standards.

Typical Qualifications

What You Must Have
Below are the past experiences that will enable success in the role. For education requirements listed, the equivalent number of years of related experience may serve as a substitute.

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  High school diploma or equivalent.
• Experience in providing excellent customer service.
• As this position may work partially remote, access to reliable internet connection is required during this time.

What You Will Bring

• Ability to communicate effectively, both orally and in writing.
• Ability to work well under pressure in a high volume, fast paced work environment with excellent attention to detail and accuracy.
• Ability to handle sensitive and confidential matters and cases appropriately and in compliance with all applicable court rules, policies, and statutes.
• Ability to effectively balance team and individual responsibilities.
• Ability to show a high degree of respect for all customers and stakeholders with diverse backgrounds, viewpoints, needs and experiences through courtesy and sensitivity.
• Ability to listen and interpret the nature of a problem and the relevant context in order to apply knowledge of court practices and processes to address individual court customer’s problems.
• Ability to remain flexible by shifting priorities to meet the changing day-to-day demands of job role.
• Ability to listen and interpret the nature of a problem and the relevant context in order to apply knowledge of court practices and processes to address individual court customer’s problems.

What is Nice to Have

• Strong customer service and deescalating skills.
• Experience working independently and as part of a team, showing flexibility and initiative in assisting team members with multiple tasks.
• Experience working with the Minnesota case management system (MNCIS), Application Xtender (AX), electronic document imaging, and electronic records management systems.
• Strong working knowledge of current District Court policies, procedures, and processes.
• Experience working with confidential and sensitive information.

Supplemental Information

What You Will Earn
The anticipated starting hourly rate for these positions is $20 for external hires, with an eligibility for an increase thereafter. These positions are non-exempt under the Fair Labor Standards Act and is eligible for State of MN employee benefits. For more information on total compensation, click here (Download PDF reader).

What You Will Get
The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at mncourts.gov/careers.

Additional Information
The Centralized Records Center is located on the Skyway Level (A-040) and B-Level (B-100) of the Hennepin County Government Center at 300 South 6th Street, Minneapolis, MN 55487. Hours for these positions will be 8:00 a.m.-4:30 p.m., Monday-Friday. These positions are currently working both on-site and remote, which may change depending on business needs.

These AFSCME-represented positions are posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.

Work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse, and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc.

TO APPLY: Complete and submit your online application here by January 23rd, 2023 at 11:59 p.m. All employment offers are contingent upon satisfactory results of our background check processes.

Why Work for Us?
Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB.

We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s growth.

Equal Opportunity Employer:
It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources and Development via email at 4thRecruitment@courts.state.mn.us or phone at 612-348-2298.

The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of
employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.