Job description
Contact Tracer
Place of Service : Acoma , New Mexico
Tasks and Responsibilities may include all the following, but not limited to:
- Making follow up calls to patients after initial call by EPI/Contact Investigator;
- Documenting the names and contact information of all individuals who have had contact with a COVID-19 patient;
- Tracing and notifying all contacts who have potentially interacted with an infected individual;
- Maintaining appropriate discretion with the information;
- Tracking and documenting all health data (using an IHS provided software); and/or
- Referring contacts for additional testing or health care services as identified.
Minimum Qualifications/ Experience Requirement:
- Health care experience or customer service-oriented professionals with experience of frequently interacting with customers; and/or
- Fully vaccinated with COVID19 vaccine
Preferred Qualifications / Experience Requirement:
- Qualified candidate who is local to the community or reservation;
- Qualified candidate who is fluent in the major Native language of the local community or reservation;
- Call center skills (patience, communication, listening, composure, resilience, and persuasion skills) - a portion of work may be conducted via established protocols and scripts;
- Candidate who can provide onsite support;
- Candidate with health care training and experience (RN/PHN, Pharmacist, etc.); and/or
- Bachelor’s Degree in Public Health or related field
Advancia Aeronautics is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
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