Western Paper, a division of Imperial Dade, leading national distributor, has an opening for a Credit & Collections Manager in Denver, CO. This position reports directly to the West Region Controller and is responsible for the management and administration of the day-to-day operations of the Credit and Collections department. This position manages six (6) credit and collections clerks and will be responsible for administering the direction, goal setting, and weekly meetings for the department.

• Manage workflow of new account setup, collections & cash application to ensure SLAs are met and no processes are behind.
• Monitor KPIs daily and ensure team is hitting department goals.
• Analyze credit risk; determine credit worthiness of potential customers & current customers seeking increases, approving credit limits.
• Oversight of Credit & Collections Team; coach and train team as needed to ensure high quality and efficient productivity. Decision maker on escalated customer issues.
• Coordinates with customers on the maintenance of current balance within applicable credit terms.
• Evaluate & suggest approval terms for large orders & proprietary product using established guidelines.
• Provide recommendations for settlement and payment plan options.
• Review incoming bankruptcy notices; Manager will be responsible for actions and team communication after notice is received.
• Directs day to day work of reviewing all open orders with Coordinators.
• Trains new and existing employees in new processes and procedures.
• Assigns accounts as needed to appropriate collector
• Ensures written procedures are maintained for each customer.
• Communicate and correspond with customers and sales representatives to question and/or investigate past-due or unpaid invoices.
• Provides invoice copies and supporting documents to customers.
• Research and resolve all customer billing dispute.
• Coordinate with Sales, Invoicing, Operations, Client Services and Pricing Departments on customer problems and issues.
• Compiles and completes month end risk reporting.

• Bachelor’s Degree or equivalent experience
• 4+ years of strong collections skillset
• 5+ years of MS Office Suite experience, high proficiency in Excel
• Experience in business-to-business collections preferred
• Excellent decision-making, communication, and leadership skills
• You are a problem solver, leading from the front while bringing creativity and efficiency
• Customer service mindset

At Imperial Dade, we offer an exciting work environment and invite motivated and talented individuals with a passion for excellence to join our team. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, 401K, Life Insurance, and a generous Paid Time Off Package.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit- based factors.