Job description

Crisis Intervention Specialist

Summary – Townhall II is seeking caring, motivated individuals with a passion for helping others. Eligible candidates will answer our 24 hour Suicide / Crisis / Sexual Assault Helpline utilizing our Crisis Intervention Model to assist callers by providing crisis intervention and / or information and referrals. Candidates will also be answering additional lines designated for other agencies with which Townhall II has contracts. Townhall II’s Helpline provides a safe, accepting, and non-judgmental environment for those experiencing an emotional crisis.

Essential Duties and Responsibilities

· Provide interventions to callers or walk-in clients who contact the Helpline by implementing the Crisis Intervention Model taught during Helpline training.

· Provide current, relevant and comprehensive referrals to clients.

· Assist callers who contact Townhall II’s agency contract lines.

· Document required information appropriately and professionally.

· Maintain confidentiality and manage sensitive information appropriately.

· Supervise volunteers by providing concise, appropriate verbal and written feedback.

· Update resources.

Qualifications

· Successful completion of Helpline training (will provide)

· Ability to handle stressful situations calmly and professionally.

· Willingness to work a flexible schedule including days, evenings, overnights, weekends and holidays.

· Experience in suicide / crisis intervention preferred, but not required.

· Supervisory experience preferred, but not required.

· Ability to multi-task and triage.

· Ability to work as a team.

RESPONSIBILITIES: We desire applicants who want to work in a team-oriented atmosphere.

BENEFITS FOR FULL TIME EMPLOYEES:

• Life Insurance: $15,000 (benefits employee’s survivors at no cost to employee.)

• Long-term Disability Insurance: up to 60% of gross wages on 91st day of disability.

• Health Insurance: agency contributes approximately 85% of cost.

• Dental/Vision Insurance: agency offers group coverage

• Retirement Plan/401 (k) Plan: agency matches up to 3% of employee contribution

• Vacation Time: 2 to 5 work-weeks, based on length of service

• Sick Leave: 12 days per year, accrued to a maximum of 720 hours

• Holidays: 11 days (with full pay)

• Employee Assistance Program: 3 visits for assessment/counseling at no cost to employee.

TOWNHALL II HISTORY:

Townhall II has been serving Portage County residents for over 50 years. It is a “grassroots” organization that touches the lives of many people, supporting people who often feel helpless and hopeless. Our programs include alcohol and drug addiction treatment, mental health counseling, a 24 hour crisis hotline, victims of crime outreach and a variety of prevention/education programs.

OUR MISSION:

Townhall II promotes the health, wellness, and recovery of individuals and communities through prevention, education, advocacy, intervention, and treatment.

OUR VISION:

The vision of Townhall II is of a community with the support, resources, and skills to choose, achieve, and maintain the optimum health, safety, and security of all its citizens.

OUR CORE VALUES

Integrity | Compassion | Empowerment | Dignity | Non-violence

Job Type: Full-time (32-40 hours/week) or Part-time (24 hours/week)

Full Time Benefits:

• 401(k)
• 401(k) Matching
• Dental Insurance
• Employee Assistance Program
• Health Insurance
• Life Insurance
• Paid Time Off
• Retirement Plan
• Vision Insurance

Pay Frequency:

• Bi weekly

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

APPLICATION PROCESS

Submit Resume to Barbara Folan at Fax: (330) 678-7558, or by mail to: Attn: HR Department, Townhall II 155 N. Water St., Kent, OH 44240
*Application can be obtained at www.Townhall2.com

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Kent, OH 44240: Reliably commute or planning to relocate before starting work (Required)

Education:

• Master's (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location

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