For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

JOB DESCRIPTION:

The CRM Coordinator will support the management of the Ontario Reign Customer Relationship Management (CRM) database. This individual will primarily work with the Ontario Reign sales team and will also assist with the ticket operations team as needed. The ideal candidate will have strong technical and analytical aptitude with the ability to develop strong competencies in creating, developing, implementing CRM forms, workflows, and processes, as well as provide end user support.

ESSENTIAL FUNCTIONS:

• Assist with day-to-day management of Ontario Reign data cleansing, data entry, accuracy, validation, and data integrity; Monitor sales activity and provide reporting on conversions and campaign metrics.
• Assist with lead generation/acquisition and efficiently/continuously route prospecting leads to sales representatives
• Perform database segmentation, generate campaigns to target groups and prospect leads for various stakeholders. Assist in the development of customized reports and dashboards to measure the success of CRM campaigns and other ongoing projects.
• Assist sales reps and management with ad-hoc requests including data reports and analysis such as trending status of a certain sales representative or ticket package
• Work cross functionally with internal departments to ensure successful marketing execution and client retention; Provide recommendations on how best to leverage the CRM data and deliver insight for how to improve engagement and create new features to share with team members.
• Process tasks and orders using AXS ticketing software; Implement and support all policies and procedures for the department; Work with Account Executives to assure adherence to proper ticketing guidelines
• Participate in other related duties, special projects/events or game day duties as requested

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The CRM Coordinator must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:

• Proficient user of Microsoft Office Products (Outlook, Word, Excel) and ability to learn required business systems.
• Must be comfortable working with data
• Highly organized, resourceful, detailed-oriented, quick learner
• Demonstrate the ability to successfully work in a team and with stakeholders across an organization
• Ability to maintain highest level of confidentiality
• An analytical and conceptual thinker, detailed and results oriented
• Comfortable and capable of delivering under tight deadlines, utilizing time management and organizational skills
• Proven ability to meet competing and shifting demands within a fast-paced environment
• A positive, winning approach, incorporating integrity, confidentiality and discretion

QUALIFICATION STANDARDS:

Education:

• High School Diploma or its equivalency (BA/BS Degree Preferred)

Experience:

• 0-2 years of related work experience
• Experience in database design, Microsoft Dynamics CRM experience strongly preferred

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.