Are you ready to take ownership of IT solutions in an innovative company that is growing in a global context? Then you might be interested to join our international team of business minded, technology oriented professionals!

Who are we? The Miraclon IT team strives to create value for our business from information technology. We manage a portfolio of software applications supporting business processes across regions and functions. We are responsible for the selection and delivery of new solutions, the continuous improvement of existing applications, as well as the day-to-day support.

Introduction

Miraclon is a leading provider of printing products for the global packaging sector. We sell flexographic imaging equipment, printing plates, consumables & related services, which enable graphic customization of a wide variety of packaging materials. Miraclon is a former division of The Eastman Kodak Company and was purchased by Montagu Private Equity in 2019. We currently employ 400 employees worldwide.

Our solutions give prepress specialists and printer converters unique technology to realize efficiencies and consistent quality with a compelling return on investment. Our award-winning KODAK FLEXCEL NX System allows for high-quality platemaking and our new KODAK FLEXCEL NX Ultra Solution expands on that with high-speed, solvent-free, and VOC-free platemaking capabilities.

Our mission is to maintain a constant stream of innovation for our customers and continue the journey of transforming flexo into the premium print process of choice for packaging.

Our purpose is to drive flexo growth with superior alternatives for brand clients through

• best-in-class efficient, cost-effective production;
• sustainable manufacturing processes;
• shelf impact and creative design freedom.

Our view on innovation is different than our competitors… and always has!

• Our long-term innovation strategy has customer needs front and center.
• We are on an innovation journey with our customers.
• We continue to deliver innovations on the same platform – we do not send customers off in a different direction.

True innovation is about addressing fundamental challenges – not quick fixes or “me too” products.

Position description

We are looking for a passionate and committed CRM Systems Analyst to join our global IT team in Zaventem (Brussels, Belgium). This position plays an essential role in the further simplification, integration and automation of end-to-end business processes and data flows by providing IT solutions, with the objective to increase internal efficiencies and drive business growth. You will find yourself on the crossroads between business and IT. While doing technical analyses and configuration, you will have to collaborate and align with business.

You will report to the IT Business Applications Manager – CRM & eCommerce and be part of the team supporting marketing, sales & customer service on the Salesforce platform. We enable our business to work efficiently by ensuring the platforms are performant and up-to-date. The focus lies on creating added value rather than just “keeping the lights on”.

You will be the main Salesforce administrator, giving you great visibility & responsibility. That also means you take full ownership of issues and change requests, bringing these to completion in a timely manner.

We value honest feedback and expect a “can do” attitude. Together with the team you will evaluate and challenge change requests to understand the real business needs and correctly prioritize it in the backlog.

Miraclon is currently undertaking a major overhaul of its Salesforce platform. This provides a great opportunity as you will be able to help shape and own the new Salesforce solution.

Responsibilities

In the scope of the Salesforce platform overhaul:

• Understand and have mastered lead nurturing, lead conversion, opportunity pipeline management and data deduplication.
• Know how to work with Salesforce Flow to automate business processes.
• Understand the current automation of CPQ business processes. Gain sufficient knowledge of current automations of CPQ processes end-to-end, including all integrated solutions and complemented with manual steps.
• Document business requirements in a consistent manner. Translate business needs into business requirements, make specification of detailed functional requirements in the form of user stories.
• Support validation of developments. Support end-to-end testing prior to user acceptance testing. Coordinate validation activities and ensure processing of findings (bugs, change requests). Support business in the validation process acting as an expert regarding the system functionality.
• Support training. In cooperation with business develop training materials about the new Salesforce environment.

In the scope of the post-project maintenance:

• Corrective maintenance. Ensure the keep-it-running of the Salesforce platform: monitor solution and solve incidents related to the solution, participate to the resolution of incidents in close contact with key users, internal technical specialists, and external IT partner(s) when relevant. For incidents related to integration, work closely with the integration team.
• Evolutive maintenance. Ensure the maintenance of the Salesforce platform. Analyze and implement change requests linked to the solution in close contact with key users, internal technical specialists, and external IT partner(s) when relevant.
• System configuration. Perform Salesforce platform configuration when a solution can be provided without customization/coding, for example by setting up products and pricing rules, templates, reports, roles, etc.
• System use governance. Act as an expert regarding best practices of the Salesforce platform use, provide guidance to users about optimal utilization of products and pricing functionality.
• Define and document recommendations based on learnings and objectives.
• Keep up to date with CRM best practices; provide recommendations for further improvements.

Education requirements

• University degree in Business Economics, Marketing, IT or similar;
• Fluent in English (both written and oral); other languages are a plus.

Experience requirements

• Proven experience with the Salesforce platform, having achieved at least 1 certificate;
• Experience with Sales Cloud, Service Cloud, CPQ and/or Pardot;
• Experience with Google Analytics and/or PDF Butler is a plus;
• Knowledge of APEX is a plus.

Personality requirements

• Excellent analytical and problem solving skills;
• Customer focused, enthusiastic and professional;
• Good communication skills (both listening and presenting);
• Result and data driven, detail oriented and quality focused;
• Able to quickly integrate into a global, virtual team;
• Encourage knowledge sharing between colleagues;
• A sound interest in innovation and new technologies;
• A strong belief that there is always a better way!